The objective of this study was to analyze how small and medium enterprises (SMEs) cope with environmental changes due to the COVID-19 pandemic by pursuing the business model transformation with the support of digital technologies. To achieve the objective, this study used a multiple case study design with qualitative analysis to examine the data obtained from interviews, observation, and field visits. Seven manufacturing SMEs from Indonesia were selected using a theoretical sampling technique, with the purpose of achieving some degree of variation to allow us to undertake replication logic. Our analysis demonstrates that SMEs adopt a different degree of digital transformations, which can be summarized into three paths, depending on the firms’ contextual factors. First, SMEs with a high level of digital maturity who respond to the challenges by accelerating the transition toward digitalized firms; second, SMEs experiencing liquidity issues but a low level of digital maturity who decide to digitalize the sales function only; and, third, the SMEs that have very limited digital literacy but are supported by a high level of social capital. This last group of firms solves the challenges by finding partners who possess excellent digital capabilities. The qualitative case study method allows us to conduct in-depth and detailed analysis, but has thin generalizability. To address this limitation, future research can use a survey covering various industries to test the proposed theory that has resulted from this study, so that the generalizability can be assured.

This study aims to examine the use of electronic payment using electornic wallet offered by Go-Jek Keywords: Technology acceptance model, trust, risk, mobile payment, PLS AbstrakPenelitian ini bertujuan mengamati penggunakan pembayaran elektronik dengan menggunakan dompet elektronik (dompet elektronik) yang ditawarkan oleh Go-Jek. Dompet elektronik telah dipandang sebagai sebuah fasilitas yang memberikan kenyamanan dan kemudahan dalam bertransaksi. Namun demikian, banyak orang memandang bahwa teknologi ini juga memiliki risiko, terutama karena disebabkan terkait dengan pembayaran. Meskipun mengandung risiko menurut sebagaian orang, banyak pula pelanggan yang masih mempercainya dan tetap menggunakannya. Oleh karena itu, penelitian ini mempertimbangkan faktor risiko dan kepercayaan untuk mengembangkan Technology Acceptance Model yang komprehensif. Temuan empiris menunjukkan bahwa baik risiko maupun kepercayaan berpengaruh terhadap penerimaan teknologi pembayaran elektronik. Saran untuk penelitian lanjutan juga disajikan di akhir paper ini.Kata kunci: Technology acceptance model, kepercayaan, risiko, pembayaran elektronik, PLS JEL:M11, M13, M15, M39

Abstract:Purpose: Disassembly is an important process that distinguishes remanufacturing from conventional manufacturing. It is a unique process that becomes focus of investigation from many scholars. Yet, most scholars investigate disassembly from technical and operational standpoint that lack of strategic perspective. This paper attempts to fill this gap by looking at disassembly from a strategic perspective by considering organisational characteristics, process choices and product attributes. To be more specific, this paper has three objectives. First, to gain understanding what has been done, and what need to be done in the field of disassembly in remanufacturing. Second, to conduct a systematic literature review for identifying the factors affecting disassembly for remanufacturing. Third, to propose a new model of disassembly for remanufacturing and also to provide avenues for future research.Design/methodology/approach: This study used a systematic literature review method. A series of steps were undertaken during the review. The study was started with determining the purpose of the study, selecting appropriate keywords, and reducing the selected papers using a number of criteria. A deeper analysis was carried out on the final paper that meets the criteria for this review.-899- 2053 Findings: There are two main findings of this study. First, a list of factors affecting disassembly in remanufacturing is identified. The factors can be categorised into three groups: organisational factors, process choices and product attributes. Second, using factors that have been identified, a new model of disassembly process for remanufacturing is developed. Current studies only consider disassembly as a physical activity to break down products into components. In the new model, disassembly is viewed as a process that converts into into output, which consist of a series of steps. Journal ofIndustrial Engineering and Management -http://dx.doi.org/10.3926/jiem. Research limitations/implications:The opportunities for future research include: the need to develop an index of factors affecting disassembly, and how to most appropriate relationship between original equipment manufacturers and contract remanufacturers to share knowledge gained from remanufacturing operations to improve product remanufacturability. Practical implications:Remanufacturers should not focus on product attributes only in order to manage their disassembly process efficiently. Rather, more strategic factors such organisational factors and process choices should also be considered as well.Originality/value: This is the first study that identifies a comprehensive factors affecting disassembly in remanufacturing. In addition, it is for the first time that disasembly is not only viewed as a physical activity, but it is a process that consists of a series of step.

This study aims to examine how small and medium enterprises manage the tensions between organizational agility and efficiency. Organizational agility is a multidimensional concept where each of its components can interact differently with efficiency. The tensions between other capabilities have been explored in many previous studies, yet there is a lack of research exploring the roots of the tensions between organizational agility and efficiency, how the actors interpret these tensions and what dimensions of organizational agility are causing the tensions. A multiple case study research design with an inductive approach was used to explore how two SMEs manage the tensions between organizational agility and efficiency to serve customers from abroad. Despite the relationship between the agility and efficiency seeming contradictory, our analysis demonstrated that the interaction between the two concepts is complex, depending on the object of the tensions, the actors involved and the context. In fact, two actors at the same level of the organizational hierarchy can have identical perceptions about a tension, but they can arise from different logical reasoning. Moreover, due to the multidimensionality of organizational agility, a meta-capability of organizational agility is more likely to dominate the interaction with efficiency. This study contributes to the limited empirical evidence on how actors in SMEs perceive and manage the various tensions emerging from organizational agility and efficiency.

Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. Terms of use: Documents in EconStor may AbstractStudies on disassembly for remanufacturing using strategic perspectives have been overlooked in current studies. This research uses a strategic approach to examine how product, process and organisational designs affect disassembly strategies for different remanufacturer types. Three companies consisting of two automotive and one jet engine remanufacturer were selected as subjects. A case study approach using qualitative data was adopted to examine how remanufacturers design their disassembly strategies. The analysis revealed that the two major factors influencing disassembly strategies are product complexity and the stability of core supply. It also determined and grouped the factors that affect disassembly within remanufacturing.