This study aims to analyze the effect of mobile banking, trust, and customer satisfaction on Bank Muamalat Indonesia DKI Jakarta Branch. The sample in this study cover 124 respondents using non-probability sampling technique. The data analysis technique used is Structural Equation Modeling Part Least Square (SEM-PLS) with the Smart PLS application. The results of this study prove that the relationship of mobile banking services to trust is significant, mobile banking to satisfaction is significant, trust to satisfaction is significant, and trust is able to be an intervening variable in this study that mediates the influence of mobile banking on customer satisfaction.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.