Social media communication serves as an integral part of the crisis response following a mass emergency (disaster) event. Regardless of the kind of disaster event, whether it is a hurricane, a flood, an earthquake or a man-made disaster event like a riot or a terrorist attack, social media platforms like Facebook, Twitter etc. have proven to be a powerful facilitator of communication and coordination between disaster victims and other communities. Consequently, several research articles have been published on social media utilization for disaster response. Many of those recent research articles discuss automated machine learning approaches to extract disaster, indicating posts useful for coordination from various social media posts. Despite this, there is a scarcity of comprehensive review of all the major research works pertaining to the utilization of machine learning approaches for disaster response using social media posts. Thus, this study reviews academic research articles in the domain and classifies them across three disaster phase dimensionsearly warning and event detection, post-disaster coordination and response, damage assessment. This review would help researchers in choosing further research topics pertaining to automated approaches for actionable information classification and disaster coordination and would help the emergency teams to make well-informed decisions in disaster situations.
Community Question Answering (CQA) services are technical discussion forums websites on social media that serve as a platform for users to interact mainly via question and answer. However, users of this platform have posed dissatisfaction over the slow response and the preference for user domains due to the overwhelming information in CQA websites. Numerous past studies focusing on expert recommendation are solely based on the information available from websites where they rarely account for the preference of users’ domain knowledge. This condition prompts the need to identify experts for the questions posted on community-based websites. Thus, this study attempts to identify ranking experts’ derived from the tag relationship among users in the CQA websites to construct user profiles where their interests are realized in the form of tags. Experts are considered users who post high-quality answers and are often recommended by the system based on their previous posts and associated tags. These associations further describe tags that often co-occur in posts and the significant domains of user interest. The current study further explores this relationship by adopting the “Tag Relationship Expert Recommendation (TRER)” method where Questions Answer (QA) Space is utilized as a dataset to identify users with similar interests and subsequently rank experts based on the tag-tag relationship for user’s question. The results show that the TRER method outperforms existing baseline methods by effectively improving the performance of relevant domain experts in CQA, thereby facilitating the expert recommendation process in answering questions posted by technical and academic professionals.
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