The*study's*aim*was*to*analyze*the*role*of*total*quality*management*in*Kenyan* coffee* house* revenue* generation.* Specifically* the* study* sought* to;* assess* the* effects* of* continuous* process* improvement* on* coffee* house* revenue* generation,*analyze*the*impact*of*supplier*partnering*on*coffee*house*revenue* generation,* evaluate* the* effects* of* customer* satisfaction* on* coffee* house* revenue* generation,* and* explore* the* effect* of* quality* control* on* coffee* house* revenue*generation.*Descriptive*research*design*was*used.*A*regression*model* was* generated* to* establish* the* relationship* between* the* dependent* variable,* (revenue* generation)* and* the* independent* variables,* (continuous* process* improvement,* supplier* partnering,* customer* satisfaction* and* quality* control).* The* results* indicated* that* customer* satisfaction* had* the* greatest* effect* on* revenue* generation* followed* by* continuous* process* improvement,* while* supplier* partnering* had* the* least* effect.* The* study* recommends* that* themed* coffee* houses* need* to* focus* on* satisfying* customers* in* order* to* increase* their* revenue*generation.*
Purpose: The study aimed to assess the effect of entrepreneurial leadership on innovation by 1-3 star rated hotels in Kenya. Methodology: This study considered positivism philosophy, quantitative measurement paradigm. The study targeted 111 hotels (1-3 star rated) through census, of which 3 respondents per hotel (CEO, Finance manager and Operations manager) were considered, from the hotels’ list provided by the Kenya Tourism Regulatory Authority (TRA). A cross sectional survey was conducted where the self-administered questionnaire was used. Both the reliability and validity tests were done before the data analysis. The collected data was analyzed using descriptive and inferential statistics with the help of Excel and SPSS version 25.0. The hypotheses were presented and tested using multiple analysis and accepted at 95 percent confidence level. Results: The findings revealed that entrepreneurial leadership and hotel innovation are positively and statistically related (β=0.669, p=0.000). This led to the rejection of the null hypothesis that; the effect of entrepreneurial leadership on innovation by 1-3 star rated hotels in Kenya is not statistically significant. The study concludes that hotel leadership plays a critical role in fostering hotel innovation. In this respect, the leadership offers hotel employees opportunity for learning new things; ensures employees attain the necessary skills and tools to perform their jobs; encourages employees to make mistakes and learn from the mistakes; is focused and guided towards the overall organizational goals; encourages teamwork among the employees in order to boost on their brainstorming abilities; empowers the employees through career development and provides protection of the employees’ innovations. Unique contribution to theory, policy and practice: Based on the study findings, the study also recommends leaders be involved in enhancing staff capacity, and this would mean Hand holding of staff to upscale them in knowledge. Likewise, staff members need to be allowed and encouraged into free sharing of knowledge among themselves. The study also recommends interdepartmental transfers meaning better understanding of the business.
The general objective of this study was to assess the effect of self-imposed barriers towards career advancement of women in the hospitality industry; 3–5-star hotels in Nakuru County. The specific objectives of the study were the effect of family and work responsibilities, self-esteem, long working hours and work and family life balance on career progression. The study adopted descriptive research design using both qualitative and quantitative approaches. The target population of the research was men holding management positions and women across the operational departments within the hotel including Front Office, Food and Beverage Service, Food and Beverage Production, Housekeeping and Managers. The sampling design used was stratified sampling design since the population could be divided into departments and also purposive sampling technique was used for the department heads. The sample size was 240 respondents but only 196 respondents answered the questionnaires resulting to a response rate of 81.7%. Data was collected using questionnaires where the researcher went in person to the star rated hotels to deliver the questionnaires. The findings of the study indicated that self-imposed barriers hinder women from achieving career development in the hotel industry. Based on the items provided on the questionnaire, most respondents strongly agreed that work and family responsibilities impacted their career growth with a mean of 4.5765 and a standard deviation of 0.65575. Long working hours provided a mean of 4.5969 with a standard deviation of 0.60408. It was further observed that self-esteem had a mean of 3.0612 with a standard deviation of 1.23883. Balancing between work and family matters had a mean of 4.5714 with a standard deviation of 0.62429. There was varying levels of agreement with regards to diminished self-esteem. This clearly indicated that each respondent had a different view of how their self-confidence influenced their career progress since it is a personal thing. It was also evident that the highest number of respondents had challenges on their career development due to the challenge of balancing between work and family matters.
Purpose: The study aimed to assess the effect of entrepreneurial mindset on innovation by 1-3 star rated hotels in Kenya. Methodology: This study considered positivism philosophy, quantitative measurement paradigm. The study targeted 111 hotels (1-3 star rated) through census, of which 3 respondents per hotel (CEO, Finance manager and Operations manager) were considered, from the hotels’ list provided by the Kenya Tourism Regulatory Authority (TRA). A cross sectional survey was conducted where the self-administered questionnaire was used. Both the reliability and validity tests were done before the data analysis. The collected data was analyzed using descriptive and inferential statistics with the help of Excel and SPSS version 25.0. The hypotheses were presented and tested using multiple analysis and accepted at 95 percent confidence level. Results: The findings revealed that entrepreneurial mindset and hotel innovation by 1-3 star rated hotels in Kenya are positively and significantly related (β=0.590, p=0.020). This led to the rejection of the null hypothesis that; the effect of entrepreneurial mindset on innovation by 1-3 star rated hotels in Kenya is not statistically significant. Specifically, the study concludes that 1-3 star rated hotels in Kenya have strived to improve their innovative ability since they have shown consistency in seeking information on new business ideas in the hotel sector; access of information on new business ideas in the hotel sector; identifying and choosing most promising business opportunities and execution of the most promising business opportunity. In addition, the managers view changes in the hotel sector as precursors for new business opportunities implying the resilient entrepreneurial mindset. Unique contribution to theory, policy and practice: Based on the study findings, the study also recommends the hotel entrepreneurs to be proactive in seeking new product ideas and customer product information which will in turn enable them create ideas on coming up with innovative products.
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