This study reports on the examination of search transaction logs from web-scale discovery tools at two IndianaT o improve user experiences, libraries continuously seek methods to better understand how users interact with their services. Reviewing actual user interactions-such as chat or e-mail transcripts, online resource usage reports, and search transaction logs-provides the opportunity to identify recurrent themes among resources used, topics of inquiry, and potential research obstacles. Search transaction logs are a particularly attractive dataset for analysis due to their comprehensive nature, as well as their ability to reveal both users' information needs and trends in search behaviors.This study reports on the examination of search transaction logs from two web-scale discovery tools at two academic libraries. Libraries have increasingly adopted web-scale discovery tools over the past several years, and many libraries have implemented these systems as the first line of approach on their websites.1 This prime placement invites usage from all types of users and results in a rich dataset that spans user disciplines and demographics. Analysis of discovery tool transaction logs is a choice assessment strategy because it is anonymous, non-intrusive, and comprehensive. In this paper, the authors discuss how they gathered and classified search queries from transaction logs and then used text analysis tools to identify which subjects were being searched, as well as the complexity of users' searches. The search transaction logs allowed the authors to develop a more captivating message for teaching faculty and librarians regarding the direct ties between discovery tool usage and assigned coursework. This messaging will help deepen campus partnerships to improve users' information literacy skills.
Purpose The purpose of this paper is to illustrate why libraries should develop instructional plans to further integrate Web-scale discovery services into the academy, as well as propose a three-fold delivery plan to achieve this goal. Design/methodology/approach This paper documents a strategy to integrate Web-scale discovery services into library training and instruction for multiple audiences. The strategy is informed by past analysis of discovery service search queries. Findings It presents a three-part training plan that can be applied to multiple audiences, universities/colleges and even discovery service platforms. Practical implications The strategies and practices detailed in this paper are easily adaptable to other institutions that currently subscribe to Web-scale discovery service products. Originality/value This paper introduces an innovative approach toward transforming Web-scale discovery instruction across the academy, based on search query analysis.
Purpose This paper aims to demonstrate the variety of ways institutions and their libraries approach student success both conceptionally and operationally. Design/methodology/approach Librarians from nine different institutions of higher education were given a series of questions about student success on their campuses and in their libraries. They responded with written essays describing their experiences and perspectives. Findings The contributed pieces are collected together and display a shared interest in defining “student success,” aligning strategic planning with student success initiatives and establishing (and assessing) strong infrastructure to support student success. Originality/value These examples help us observe what is happening throughout higher education and see potential paths forward at our own institutions engaged in this work.
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