As news dissemination quickens, and consumer awareness increases, strategies employed to handle press during crisis will have far-reaching implications on the reputations of adventure tour operators, and the industry. Exploring the strategies used by three tour operators who have experienced crisis provides some insight into how press handling can affect subsequent UK press reporting. The research examined notions of crisis, the need to appreciate the existence of crisis, the role of media, the key stakeholders involved, and how actual response to a situation can affect media attention. Qualitative analysis of newspaper articles and interviews with key representatives produced conclusions suggesting that companies must be prepared to acknowledge the potential for crisis, and employ crisis techniques that incorporate a press handling strategy. There are many external factors affecting media reporting; however, when a crisis does occur the way in which the press is handled will affect public perception. While recognising there is no control over the media, a prepared response can result in fair reporting and as such can be argued to form an essential part of business operations.
In recent years the Chinese government has greatly influenced tourism development by shifting its role from operator and regulator to that of investment coordinator, stimulator and educator. The rapid worldwide growth of timeshare has attracted the attention of the Chinese National Tourism Administration (CNTA). This paper focuses on the social, economic and institutional frameworks existing in and affecting the development of timeshare in China. The cultural issues and the concept of property ownership, the lack of experience in the supply sector and the general infrastructure standards are issues that may inhibit the growth of a timeshare industry. However, the emerging middle class in China, the political response to the tourism industry and the economic climate do signify that the development and expansion of a Chinese timeshare industry has potential.
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