One of the problems that are now the concern of the local government in Mataram is the phenomenon of neglected children, where the child is the hope of the nation that has a strategic role in enhancing the continuity of the nation's existence in the future. The main issues of neglected children in Mataram are rooted in the problem of poverty, so the handling should touch on the root of the problems. Regarding the matter, the government is arranging a program for the administration and empowerment of abandoned children. The Program is a neglected children's social welfare protection with other additional activities. In this context, the government uses decentralization. Decentralization will encourage people towards a self-propelled way by enabling social capital to solve the problems they are facing. With a proper procedure in addressing social issues that have been internalized, a neglected children's completion mechanism will be more productive and more efficient. While economically, decentralization in the belief can prevent exploitation in the central government of the region and can generate the innovation of society and encourage the motivation of the community to be more productive.
The demands for solving public problems have shifted the viewpoint of the role of the government as the sole provider of services towards participatory governance as a form of democracy that can adapt to change. These demands must be addressed wisely by reconciling the expectations of the community and organizational capabilities, as well as reducing bias in the capacity of public organizations as service providers. This study identified the factors that work in the process of implementing integrated service policy in an archipelago in facing the transformation of ICT-based services, analyzed the ability and commitment of one-door integrated service (PTSP) implementers, coordination patterns, private sector cooperation, and community participation in services so that it can provide a holistic and complete picture of implementation. The method used was descriptive qualitative by determining informants using purposive sampling. The data were collected through in-depth interviews, observation, and document study. Next, semantic coding was carried out using the NVivo 12 Plus to determine the categories/themes to be generalized. The results of the study reveal that there is a community culture that encourages the mobile PTSP service system by GA and the involvement of NGA who works voluntarily and in business. Public support is very high, but the implementation performance has not yet reached the goal of self-help service (OSS) policy due to technical constraints, namely geographical distance, equipment, and budget.
A. PENDAHULUANPeran pemerintah dewasa ini telah mengalami perubahan cara pandang dari pengaruh teori klasik yang menganggap bahwa pemerintah sebagai satu-satunya penyedia utama layanan publik. Hal ini tidak lagi memberikan kontribusi bagi tata kelola pemerintahan dalam rangka penyelesaian masalah publik. Tuntutan terhadap penyelesaian masalah publik telah menggeser cara pandang tersebut sehingga dalam konteks administrasi publik, peran pemerintah tidak hanya sebagai penyedia
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