Most Knowledge Representation (KR) research follows a topdown approach: i) formalisms are designed on the basis of modelling needs and computational considerations, and ii) tools and applications based on these formalisms are realized and tested on application domains. As a result, there has traditionally been little attention in the KR research community to user issues, in particular to the usability of alternative modelling solutions. When statements about the intuitiveness of different solutions are found in the literature, these tend to reflect an author's epistemological standpoint, rather than any concrete user experience. In this paper we take a bottom-up, user-centric perspective and we report on an empirical study where subjects have been asked to represent temporal information and have been provided with alternative design patterns to do so. The study shows that, depending on their experience and level of expertise in KR, users tend to select different patterns for the given modelling problems. In particular, experts appear to choose on the basis of representation power, while naïve users appear to select on the basis of surface features and perceived user-friendliness. Interestingly, while some patterns are indeed perceived to be more intuitive than others, these considerations seem to apply primarily to less experienced users. Indeed, our findings appear to indicate that experts consider issues of 'intuitiveness' as secondary and, in contrast with naïve users, may be happy to apply patterns, which can be regarded as counter-intuitive, if they provide the right tool for the job.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.