Purpose -The purpose of this paper is to determine those factors perceived by users to influence the successful on-going use of e-commerce systems in business-to-business (B2B) buying and selling transactions through examination of the views of individuals acting in both purchasing and selling roles within the UK National Health Service (NHS) pharmaceutical supply chain. Design/methodology/approach -Literature from the fields of operations and supply chain management (SCM) and information systems (IS) is used to determine candidate factors that might influence the success of the use of e-commerce. A questionnaire based on these is used for primary data collection in the UK NHS pharmaceutical supply chain. Factor analysis is used to analyse the data. Findings -The paper yields five composite factors that are perceived by users to influence successful e-commerce use. "System quality," "information quality," "management and use," "world wide web -assurance and empathy," and "trust" are proposed as potential critical success factors. Of these, all respondents ranked information quality, system quality, and trust as being of most importance, but differences in the rankings between purchasing and selling respondents are evident.Research limitations/implications -The empirical study is limited to a single supply network, and although the findings seem intuitively to be of relevance to other sectors and supply contexts, there remains an opportunity to test this through further research. There is also an opportunity to extend the survey research, particularly into the wholesaler organisations that operate in the sector of study. Practical implications -The managerial implications that result from this research provide practical guidance to organisations in this sector on how to ensure that e-commerce systems for B2B buying and selling are used successfully. Originality/value -This paper furthers knowledge and understanding in the fields of operations management, IS, and SCM, by suggesting potential determinants of successful e-commerce use in both buying and selling organisations within supply networks.

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to examine the challenges encountered in e-government implementation, as well as the potential opportunities available in the context of Jordanian society. Design/methodology/approach -A detailed examination and analysis of Jordan's published e-government vision and strategy is presented, together with a review of other relevant literature. Findings -The findings and implications of this study reveal Jordan is still lagging behind in utilising information and communication technologies for delivering government services online. Practical implications -An understanding of the current status of e-government in Jordan can help policy makers in the country pursue development of the public sector organisations on the one hand, and would be of importance for Jordan's economic future success on the other. Originality/value -This is believed to be the most up-to-date and comprehensive analysis of Jordan's plans and assessment of its level of readiness for delivery of e-government services.

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