This paper aims to critically explore how citizen dialogues are perceived by the municipalities and public servants who implement them. The question is answered using a multi-method approach: a content analysis of 213 selfreports on citizen dialogues from Swedish municipalities and 11 in-depth interviews with public servants working with citizen dialogues in a Swedish municipality. The findings show that citizen dialogues were thought of along three main narratives: information gathering, informing, and inclusion. Together, these narratives indicated a will to enhance informed decision-making. However, combining informed decision-making is with broad participation poses challenges; the authority had to delimit participation, establish structures, educate, define citizens and adapt existing working methods to external stakeholders. The three narratives address this adaptation.
Facebook has become an essential channel for local governments to convey information and interact with citizens, and communication on the platform has been studied intensively through a range of smaller case studies in various countries. By looking at the development of Swedish municipalities’ Facebook usage between 2009 and 2017, this article attempts to frame such use in a longitudinal perspective. Based on more than 85,000 posts from 38 Swedish local governments, the findings show that most municipalities have adapted to an online visual culture, using photos and videos “to go viral”. The findings also show large increases in interactions, such as sharing and liking, whilst commenting appears to lag behind. It also shows that local government Facebook pages retain a strong, yet decreasing, tie with government web pages, visible through a tendency of the Facebook page to recycle information from the web page.
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