Conflicts are widely used in management as engine for development and a tool for collecting information about current processes. But what kind of information can we get by analyzing conflicts, arising during information technology project and how can we use it? Could we measure conflict characteristics? Are these conflicts unavoidable? Could we use conflict information for maturity and capability evaluation? According to ISO 9000 we should provide interim control of projects flow to achieve higher quality. But how can we do that between or before control milestones of the project? Could we use conflict information for interim control? The article presents results of implementation of new method for project interim audit, based on quantitative analysis of conflicts. Provided case study also demonstrates results of the conflict evaluation method application for Capability Maturity Model Integration appraisal.
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