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Abstract-Technology is changing our way to experience education from one-dimensional (physical) to multi-dimensional (physical and virtual) education using a diversity of resources such as web-based platforms (eLearning), videoconferences, eBooks and innovative technologies (e.g. mixed reality, virtual worlds, immersive technology, etc.). This represents bigger opportunities for universities and educational institutions to collaborate with partners from around the world and to be part of today's knowledge economy. This also enables greater opportunities to experience distance learning, modifying our experience of both space and time, changing specific spatial locations to ubiquitous locations and time as asynchronous/synchronous according to our necessities. The use of virtual and remote laboratory activities is an example of the application of some of these concepts. In this work-in-progress paper we propose a different approach to the integration of the physical and virtual world by creating remote mixed reality collaborative laboratory activities within an InterReality Portal learning environment, thereby extending our previous progress towards these goals. The learning goal of our mixed reality lab activity is to produce Internet-of-Things-based computer projects using combinations of Cross-Reality (xReality) and Virtual objects based on co-creative and collaborative interaction between geographically dispersed students.

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With the increasing complexity of service operations in different industries and more advanced uses of specialized equipment and procedures, the great current challenge for companies is to increase employees' expertise and their ability to maintain and improve service quality. In this regard, Service 4.0 aims to support and promote innovation in service operations using emergent technology. Current technological innovations present a significant opportunity to provide on-site, real-time support for field service professionals in many areas. It should be no surprise, then, that intelligent immersive environments have the potential to enhance service operations by improving customer service and increasing overall efficiency. Intelligent immersive systems combine immersive technologies with computational intelligence mechanisms to produce adaptive, context-aware environments for advanced decisionmaking support. Such technologies, e.g., mixed reality (MR) and augmented reality (AR), can potentially enhance working environments, optimizing resources by reducing time and location restrictions, leading to much faster knowledge transfer and a deeper understanding of different processes. These methods can also promote faster response times to provide field service technicians with on-the-job assistance in unfamiliar situations.

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