Industries only survive in the modern business world if they are prepared to improve processes whenever it is necessary. Therefore, companies need to adapt and/or modify processes to improve the level of service and reduce needless costs. In this article the logistics problem of planning a ship load operation of a Portuguese cement company is addressed. The objective is to determine the best way to transport the bagged cement from the warehouse to a ship reducing costs and optimizing forklifts operations. A mathematical programming model is proposed showing this methodology as a powerful tool to provide effective support to a more intelligent decision process.
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