Organisations today strive to augment job satisfaction in the workforce for it is conducive to lower employee turnover, higher engagement and greater productivity. The present study examines the impact of work life balance and burnout on job satisfaction in the context of the Information Technology (IT) and IT Enabled Services (ITES) industries. Burnout is measured through three dimensions, i.e., meaninglessness, de-motivation, and exhaustion. The findings reveal that while work-life balance and job satisfaction were positively related to each other, de-motivation, exhaustion and meaninglessness were negatively related to job satisfaction. The significant contribution to job satisfaction came from work life balance in both the IT and ITES industries. However, it was higher in the ITES group compared to the IT group. Further, findings show that job satisfaction was higher among the male respondents in comparison to the female respondents. Interestingly, the IT group had lower work-life balance and job satisfaction, while it had higher meaninglessness, de-motivation and exhaustion compared to the ITES group. The findings and implications of the study for enhancing employee satisfaction are discussed and future research directions are pointed out.
Of late, the Indian economy is booming by leaps and bounds, mainly powered by the service sector. In turn, Information Technology (IT) and Information Technology Enabled Service (ITES) industries are the prime movers of the service sector. Although these two industries are somewhat related, they differ in significant ways. In addition, a large number of women are entering workforce, posing new challenges for organizations in managing diversity at the workplace. There is evidence that high job satisfaction leads to greater productivity. Research also shows that committed employees have less turnover intent. The present study examines the impact on industry background and gender on job satisfaction, organizational commitment and turnover intent. A total of 313 respondents were selected through convenience sampling from different IT and ITES organizations of National Capital Region (NCR), Delhi. The results showed that the IT group had lower job satisfaction and organizational commitment compared to the ITES group, while it displayed higher turnover intent. The male group showed significantly higher job satisfaction and significantly lower turnover intent compared to the female group. Further, job satisfaction increased organizational commitment. Finally, both job satisfaction and organizational commitment decreased turnover intent. The findings are discussed in the light of the expectations of employees and the future directions for research are outlined.
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