Considering the role of leadership in achieving the education missions, present research done with the aim of designing a suitable leadership model to achieve new missions of higher education. Methodology: This study in terms of purpose was applied and in terms of implementation was exploratory combined (qualitative and quantitative). The research population in the qualitative part was the higher education experts and in the quantitative part were the personnel of Islamic Azad University of Tehran province in 2018-19 academic years. The research sample in the qualitative part according to the theoretical saturation principle were estimated 13 people who were selected by purposive sampling method and in the quantitative part according to Cochran's formula were estimated 385 people who were selected by cluster random sampling method with respect to classes (number of staff in universal branches). To collected data in the qualitative part used from interview and in the quantitative part used from researcher-made questionnaire (51 items) which the its content validity was confirmed by experts and its convergent validity by average variance extracted indicator was confirmed and its reliability was obtained by Cronbach's alpha method 0.84. To analyze data were used from methods of open, axial and selective coding and exploratory factor analysis in SPSS-22 software. Findings: The findings of the qualitative part showed that suitable leadership had 79 concepts, 63 categories and 7 dimensions and new missions of higher education dad 20 concepts, 15 categories and 3 dimensions. The findings of the quantitative part showed that the suitable leadership model to achieve new missions of higher education had 51 indicators or items and 15 components. Also, a suitable leadership model to achieve new missions of higher education was designed and approved by experts. Conclusion:Based on the findings of the present study, higher education specialists and planners can design and implement programs to realization the new missions of higher education.
Considering the high importance of supplying and nurturing an efficient work force and the role of educational services in this regard, many studies have considered the quality of these services. Few, however, have investigated students' views in this regard. Therefore, the present study attempted to assess the quality of educational services from the students' perspective. Data were collected using Fadkh and Bagvat's educational services questionnaire administered to 372 university students and analyzed using descriptive and inferential statistics. Reliability of the questionnaire was estimated using Cronbach's alpha coefficient and experts' views were sought for validity assessment. The results showed that the quality of education in Islamic Azad University, Science and Research Branch and the quality of educational services in terms of faculties management system, interpersonal relationships between the faculty members and facilities were assessed by students as above the average. However, students believed that teaching skills of the faculty members were below the average and, therefore, undesirable. Based on the findings, faculties were significantly different in the quality of education according to the students. Finally the students of college of Technical Engineering were believed to have the lowest level of quality; the students of the Faculty of Basic Sciences, on the other hand, evaluated the educational services quality as really high. The results point to the conclusion that educational institutions should care about the quality of educational services and students' views about these services to improve their students' educational performance and, consequently, their status.
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