<p><strong><em>Purpose </em></strong>– <em>The purpose of this research is to analyze the influence of gamification in the use of internet banking on the intention of customers to adopt and recommend internet banking towards Compatibility, Innovativeness, Web Design, Web Characteristic, Performance Expectancy, Effort Expectancy . This research will help the Bank to measure the effect of gamification towards their customer to use Internet Banking. So they can innovate their Internet Banking system to be more fun and entertaining, so the customer will feel more enjoy to use and they will recommend to other people. <strong>Design/methodology/approach </strong>– 192 responses were collected from customers of internet banking user by using an online questionnaire. Using the convenience sampling approach. The collected data was analyzed using SEM with the help of  PLS. <strong>Findings </strong>– The results indicate that intention to adopt internet banking is positively affected by Innovativeness, Web Design Performance Expectancy and Effort Expectancy . While compatibility and web characteristic doesn’t have a positive effect. The moderating effect of gamification suggested that the relationship between customer intention to adopt and customer intention to recommend will make the gamification effect become weak. <strong>Practical Implications </strong>– The research suggests that web designer and bank management should focus on the website design of the internet banking. Enjoyable internet banking website with reward and point system will help to improve user’s intention to adopt and intention to recommend internet banking with others. So the bank should make an innovative reward system for every transaction in internet banking. <strong>Originality/value </strong>– This research provide the technology acceptance construct and adding the game elements in technology perspective of internet banking as a moderating effect, to analyze the element effect towards intention to use and intention to recommend.</em></p>

As the trend of online business shopping began to develop it is necessary to have a number of factors anticipated, among others, fresh vegetables/fruit online repurchase intention. The aim of this study is to explain the determinant which influences repurchase intention of customer who buys fruits and vegetables by using e-commerce in Indonesia. Stimulus-Organism-Response Model are used as the basic concepts in this study. The sample collection methods in this study is convenience sampling from 331 respondents who met the criteria. Collected data is analysed using Structural Equation Model (SEM) Lisrel 8.8 and SPSS 24.0 program for all variables. The result of the findings show that there is a significant influence between emotion and risk perceived towards online repurchase intention, and perceived risk give a negative impact to online repurchase intention and emotion. The reputation of e-retailers has no significant effect on perceived risk. Perceived risk has a significant influence on emotion and online repurchase intentions.This study found that emotion significantly influences willingness to online repurchase intention toward fresh vegetables/fruits in Indonesian's e-shopper. This study will be useful to vegetables and fruits e-retailers as well as future researchers.

The aim of this study is to review of concepts, theories and models related to consumer intentions. In doing this, the objective is to explore and explain the determinants of online vegetables/fruits repurchase intention based on literature review which used Stimulus-Organism-Response (SOR) Model and Theory of Planned Behaviour as basic concepts approach to put forward hypotheses for next research on consumer intention. Many research in the past examined variables as antecedents and predictors of repurchase intention. This literature study refers to the repurchase intention framework with a content of reputation, emotion, perceived risk, subjective norms, attitude, and perceived behavior control. The authors explore variables on these concepts, data for this study were generated through secondary data from many sources including paper, journal, textbooks, databases, and websites, etc. The literature review found that there is a positive relationship between reputation and emotion towards online repurchase intention, and perceived risk give a negative influence to online repurchase intention. The reputation of e-retailers is very important as it has a positive impact on online repurchase intention of e-

This research was motivated by the instructions to work, study and worship at home during the COVID-19 Pandemic. State Civil Administration (ASN) are instructed to work at home or later called Work From Home (WFH). The application of the WFH concept has a fairly high level of flexibility. The types of work for ASN that are excluded from carrying out the flexible concept are jobs that are directly related to service users, both the community and other stakeholders. WFH implementation does not always go well, the emergence of a cultural shock to the use of technology, the responsibility to manage household activities that can affect the stress level of employees, as well as disturbances from family members and other problems that occur at home lead to the inability of employees to concentrate while working at home which will effect on employee performance. The Foreign Investment Tax Service Office One (KPP PMA Satu) routinely performs periodic performance measurements. Performance measurement is carried out using the Balanced Scorecard (BSC) strategy. The Organizational Performance Value (NKO) of KPP PMA Satu in 2020 has decreased compared to 2019. Several factors that influenced the decline in NKO were the uncertain global economic conditions due to the pandemic and various online services. This research was conducted at KPP PMA Satu using 6 (six) variables with the aim of knowing the factors that influence the implementation of the WFH policy and the effect of the implementation of the WFH policy on the performance of KPP PMA Satu employees. The number of samples used are 111 employees who implement the WFH policy. The research method used is quantitative with a causal approach where the data obtained is processed using the Structural Equation Modeling (SEM) method. The results obtained are that work from home has a significant effect on employee performance.