Purpose of the study: Quality of work life (QWL) is vital for all establishments to continue to hire and retain high-performance workers. However, from the review of previous literature on QWL, little is known about the dimensions that constitute high QWL among academics. Therefore, this study aimed at contributing to the literature by conducting a detailed validation of seven dimensions of QWL through the Exploratory Factor Analysis (EFA) procedure.
Methodology: This study employed a cross-sectional research design to establish reliable measures for the QWL construct. The items were adapted and modified to suit this study. Study data was obtained using a structured questionnaire from 100 randomly selected academics from the five Malaysian research universities. The study further conducted the Exploratory Factor Analysis (EFA) procedure using IBM-SPSS version 21.0.
Main Findings: A total of 51 items were initially developed to measure QWL construct, however, from the EFA procedure, the study found that 8 items with factor loading below the cut-off point of .60 were deleted and 48 items with a factor loading above the cut-off point of .60 were retained and deemed suitable to measure the QWL construct.
Applications of this study: This study validated the dimensions that lead to improved QWL. Therefore, this study is particularly useful to the Malaysian universities' management who aim to obtain benefits from super motivated and high-performance academics by making sure that the workers' overall well-being is protected in the workplace.
Novelty/Originality of this study: This study established a validated and reliable instrument for measuring the QWL construct among academics in the Malaysian research universities.
The COVID-19 outbreak is a black swan event that has uncovered the delicateness of global supply chains and business architecture. Underpinned by the agency theory and institutional theory, a proposition for business continuity in the highly regulated pharma industry is presented in this paper. A cross-sectional quantitative study was carried out on a sample of 102 pharma supply chain executives in Malaysia. The primary data were gathered by administering a self-administered questionnaire and analyzed using the partial least squares structural equation modelling (PLS-SEM). The result reveals that supply chain orientation directly influences supply chain resilience. Also, introducing collaborative regulation as a mediator in this relationship shows partial mediation. The notion of collaborative regulation as a behavioral governance mechanism is relatively new, thus, presenting interesting opportunities for further exploration of the subject matter.
The sustainability of organizations is increasingly reliant on the involvement, loyalty, and, more importantly, the commitment of their employees. Organizational commitment (OC) is extensively studied in management literature as a predictor of employees' job performance (JP). Several studies discovered a positive correlation between OC and JP among employees. However, most of these studies failed to conduct preliminary analyses on the measuring instruments for the above constructs to determine their appropriateness for other detailed analyses. Therefore, this study responded to the call by conducting a comprehensive Exploratory Factor Analysis (EFA) procedure to develop an effective instrument to measure OC and JP constructs. This study was based on a cross-sectional research design involving 100 randomly selected academics from five Malaysian research universities, and data was obtained using a structured self-administered questionnaire. The validity and reliability of the OC and JP instruments were established using EFA and reliability analysis. The results revealed that the 18 items measuring OC construct were grouped into four components, 1 item with factor loading below .6 was deleted, and 17 items were retained. The 13 items measuring the JP construct were grouped into two components, 1 item was also deleted for the same reason, and 12 items were retained for further analysis. All the components have high internal reliabilities (Cronbach's Alpha > .785). Consequently, this study contributes to an improved understanding of the dimensions of OC among academics. The universities' management should develop strategies to enhance the degree of employees' commitment and efforts towards the organization.
The aim of this study is to investigate the mediating mechanism of customer satisfaction (CS) on customer relationship management (CRM) and customer loyalty (CL) among Nigerian consolidated banks. This paper used a survey research design, and the study unit of analysis consists of selected customers among Nigerian consolidated banks. This study used a purposive sampling technique whereby structured questionnaires were used to collect data from 750 customers of the 5 focused banks in Kano State, Nigeria. Partial least square–structural equation modelling (PLS-SEM) was used to evaluate the study hypotheses. The outcome of the study revealed that CRM has a significant effect on CL while CS partially mediates CRM and CL relationship. This paper provides substantial results to practitioners to realize the role of developing a CRM strategy in the Nigerian banking industry. In line with that, the management of the banks should build sound CRM components such as process fit, customer information quality and information system support to deliver sound services in order to operate and compete in the banking ecosystem effectively. This paper has made a substantial contribution to the body of knowledge in the CS, CL, and CRM literature by operationalizing it within the Nigerian banking industry.
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