Purpose -The purpose of this paper is to attempt to establish a framework for managing trusted records in the electronic environment. Design/methodology/approach -The study collates the criteria required to manage trusted electronic records through the available literature and best practice and tests these on experts through an opinion survey. The study was done via email inviting 40 selected experts (18 participated), known in the fields of records and archives management all over the world, to respond to a structured framework of managing electronic records. Findings -The findings indicate that the experts are unanimously agreed that the five main contexts, namely governance, recordkeeping, archival, technological, skills and competency, serve as an audit list providing the trusted environment for managing records in the electronic environment.Research limitations/implications -The collation of the criteria for trusted electronic records management, based on available literature and best practice in the field, may not be exhaustive as new literature on the latest information and knowledge, debates and practices continues to emerge throughout the records and archives community. Practical implications -The study's findings are significant in confirming that the criteria collated are highly recommended and crucial in ensuring the reliability, authenticity, integrity and long term accessibility of electronic records. Originality/value -The study establishes the elements in building trusted management of electronic records. This framework provides a basis for good records management practices to ensure that electronic records are to be managed in an efficient and consistent manner. This is vital for the long-term preservation of those records with continuing value or as the evidence of transactions and the accountability that the records held for their current use.
PurposeThis study seeks to examine the existence of records professionals and their role in Malaysian organizations.Design/methodology/approachThe study compares case studies done in six government‐controlled companies. Interviews were conducted with the persons handling the records and information (including records in electronic environment) in the organizations. The interviews were then transcribed and analyzed manually to obtain the comparative data from each case.FindingsThe findings indicate that there are no “real” records professionals in Malaysian organizations. The responsibility and accountability of documenting and managing the organizations' records are dispersed and decentralized. Records managers as a profession are not established within the Malaysian organization structures. Generally there is no specific position of “records manager” in Malaysian organizations. However, the “archivists” are confined at the National Archives and there are no such positions at any of the case organizations studied.Research limitations/implicationsThe study selected six of the government‐controlled companies.Practical implicationsFindings and discovery of the study are significant in confirming that Malaysian organizations (both public and private) are taking their records management responsibilities very unconscientiously with little understanding and support from the top management. They have yet to realize the risk their organizations are facing for non‐compliance to records management standards and practices.Originality/valueThe study confirms the non‐existence of the records professional's position in the formal structures of Malaysian organizations. Though their roles and responsibilities are vital in the management and protection of records to support the business delivery of the organizations, their functions are carried out without due recognition to the profession.
This case study was conducted to examine the competency acquired by Medical Records Officer (MRO) in private healthcare provider and the significance to have the knowledge, skills and experience in ensuring effective and efficient medical records management. The research gathered and analysed information on written medical records officer competencies that relates to the knowledge, skills and experience. It also includes finding out and highlighting on the roles of the medical records officer in supporting the business need of the healthcare provider. This study is significant to contribute to the development of activities supporting the competencies required for Medical Records Officer as well as the development of university curriculum in Medical Records Management. The findings are significant as it contribute to the recognition of the qualified Medical Records Officer among Healthcare Providers. It is also created to serve as a baseline for the acquisition and development of corresponding training. The competencies also can be used by individuals to self-evaluate their own skills and determine areas where they should pursue additional training.
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