As secondary data become increasingly integrated into research and coursework across a widening variety of fields and disciplines, data reference is gaining traction as a major area of library research support. To examine the current landscape of data reference, we distributed a survey via regional and international library listservs asking librarians about their experiences and opinions related to their data reference work. For this paper, the full collected dataset was limited to only academic librarians who answer at least one data reference question per month in order to identify the unique needs of respondents doing reference work in academic institutions, with the ultimate goal of improving our own work as academic librarians at our institution. We used a grounded theory approach to analyze the qualitative survey response data, and supplemented this analysis with descriptive statistics and chi-square tests for the quantitative responses. Through this analysis, we identify a theoretical framework consisting of three themes relating to limitations to success where librarians must advocate for change in order to maintain and improve high-quality data reference work in the academic sphere: (1) technology and resource limitations, such as substandard database interfaces; (2) institutional limitations, such as insufficient staff time or resources dedicated to data reference; and (3) personal limitations, such as a lack of data skills. While librarians have varying levels of influence over each of these three areas, identifying and targeting these categories can help librarians and other data professionals focus resources and build cases for additional support from their library and campus administrators.

As data skills are incorporated into academic curriculum and data becomes more widely available and used in everyday life, many librarians find themselves serving as 'accidental' data librarians in their subject areas. Due to this evolving landscape and growing data need, it is increasingly important for librarians to be familiar with data resources and able to answer secondary data reference questions. To learn more about this area of librarianship, this study uses survey responses from librarians who answer data questions to explore the challenges and frustrations that arise from data reference questions and interactions. Our key findings reveal that frustrations are ever present in data reference regardless of how much experience a librarian has, and many frustrations arise due to factors such as patron expectations, subject-specific and data-related jargon, and data formats and accessibility.

Purpose Since the 2016 presidential election, hyper-partisanship has become a regular facet of the political landscape with Democrats and Republicans in increasing conflict. The purpose of this paper is to determine if perception of government sources related to trust and credibility has changed since the 2016 election and if the experiences and strategies of librarians who teach or consult about government information has changed in response to this environment. Design/methodology/approach A 24-question survey was distributed to garner qualitative and quantitative responses from librarians who teach or consult about government information in an academic environment. A total of 122 responses were used for analysis. Findings Academic librarians are seeing more concern from patrons about disappearing online government information and wider distrust of government information. Librarians also noticed that the political leanings of students color their perspective around government sources and that librarians also need to keep their political beliefs in check. Respondents emphasized a need for more government literacy and information literacy topics when discussing evaluation of government sources. Research limitations/implications The data collection only included responses from academic librarians. Further research could include in-depth interviews and look at experiences in various library types. Originality/value With the timeliness of this topic, there has not been an in-depth investigation into how the Trump administration has changed user trust and perception of government sources from the librarian’s point of view. This paper continues the conversation about how librarians can address the growing distrust of government information and give us insight into the effects of a turbulent political climate on government sources.

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