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Materials and Methods:A case study was carried out in the radiooncology department. A total of 15 semi-structured interviews were conducted in the fall of 2020, 13 with doctors, one with the head of service and one with the administrative The length of the interviews ranged from 30 to 40 minutes, and all but one interview were recorded and then transcribed. In addition, reports presenting usage statistics for each modality (face-to-face, telephone and Reacts videoconferencing) were also analyzed.
Results:The relevance of teleconsultation in radiation oncology was found to depend on three main factors. First, the patient care phase (pre-treatment, treatment or post-treatment). Secondly, the need to conduct a physical examination (yes or no). And finally, patient constraints (limited mobility, poor health, living far from the cancer centre, etc.) associated with their travelling to the hospital (high or low).Conclusions: Ultimately, in order to ensure the sustainability of teleconsultation in radiation oncology, there are main factors to consider. First, it is essential to define clear guidelines for the use of teleconsultation to guide medical practice. It is also important to use "success stories" to legitimize the change in practice with the medical profession and administrative staff. Also, an effective change management strategy has to be elaborated (project team, internal champions, training, support, communication, involvement, etc.) to maximize adoption and use with radiation oncologists, employee and patient. Finally, the careful selection of the video-consultation application and the offer of technological support (for doctors and patients) is essential to ensure sustainability of teleconsultation in the department.