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In this paper, we explore “LAPOR!,” a government‐developed social media project within a young democratic society. LAPOR! is a system for citizens to report various issues to the public and represents a novel example of a custom‐made tool by the Indonesian government. We examine the system's action potentials, constraining factors, and effects identified through the lenses of the technology affordances theory. LAPOR! introduces different affordances that influences citizens' level of engagement compared with mainstream social media. We contribute by fostering a better understanding of the development of custom‐made social media initiatives. Moreover, we contribute knowledge to the field by investigating eParticipation projects from emerging economies, such as Indonesia, a context that has not been thoroughly investigated.

In this paper we propose a framework to explain the possibilities of ICT in ICT4D. The PAR (Possibility, Action, Result) framework is based on the theoretical concepts of IS artifacts, affordances, and the capability approach, and is further refined by findings from an eGovernment project in Indonesia aiming to develop a digital platform to facilitate inclusive public debate for the citizens. The framework describes the process by which IS artifacts enable various action possibilities and choices. Furthermore, the framework shows how actors may realize their possibilities and choices, which in turn enhances their functioning. Our analysis also revealed the role of conversion factors, such as personal commitment and digital literacy, that hindered the actors' ability to actualize the possibilities of ICT. We make three main contributions. First, the PAR framework explains the process by which ICT can enhance individual and collective capabilities. Second, the concept of IS artifacts describes the perception of ICT possibilities and choices in the ICT4D context. Third, the process of feedback explains how an outcome of an action can lead to perception of new affordances.

This study aims at unveiling strategies based on the patterned use of social media by politicians. Using an interpretive case study involving Indonesian politicians from national, provincial, and district level parliaments, the study identifies four strategies: nominal, instrumental, manipulative, and genuine. The selected strategy is reflected by internal and external affordances of social media perceived by the politicians, and influenced by a variety of constraints. These include poor Internet connection, limited capabilities of politicians, low ICT literacy among constituents, security issues, personal attack, unsupportive regulation, and fake accounts.