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In this paper, we present a case study on the development of interfaces for elderly and disabled users. The domain of the case study was situated in the home environment, where we focused on producing affordable technologies to enable users to interact with and to control home appliances. We have developed ambient user interfaces that are integrated in familiar home artefacts, such as televisions and digital picture frames. These interfaces are connected remotely to a home network and are adaptive to users' expected increasing physical and cognitive needs. To support the development of the project, we created a novel methodology that is grounded in the ethical issues associated with a project of this nature. Our success with it has led to us presenting it here as a practical approach to developing user interfaces for a range of interactive applications, especially where there may be diverse user populations. This paper describes our journey through this project, how the methodology has been used throughout and the development of our user interfaces and their evaluation. AbstractIn this paper, we present a case study on the development of interfaces for elderly and disabled users. The domain of the case study was situated in the home environment, where we focused on producing affordable technologies to enable users to interact with and to control home appliances. We have developed ambient user interfaces which are integrated in familiar home artefacts, such as televisions and digital picture frames. These interfaces are connected remotely to a home network and are adaptive to users' expected increasing physical and cognitive needs. To support the project's development, we created a novel methodology which is grounded in the ethical issues associated with a project of this nature. Our success with it has led to us presenting it here as a practical approach to developing user interfaces for a range of interactive applications, especially where there may be diverse user populations. This paper describes our journey through this project, how the methodology has been used throughout, the development of our user interfaces, and their evaluation.

This paper reports the usability evaluation of interfaces developed to enable elderly and disabled people interact remotely with kitchen appliances in the home to enhance their independent living. A number of evaluation exercises were undertaken throughout the project's development, including user-participative workshops and focus groups. This paper focuses on the summative usability evaluation exercise, which comprised a laboratory-based study in a simulated home environment, with a view to determining the appropriateness of employing this approach with potentially vulnerable participants. The study involved 27 participants interacting with the user interface. Their behaviour was observed and recorded, and their interaction with the system was analysed. They were also given a postsession questionnaire, where their opinions of the usability of the interface were solicited. The results of the usability testing were positive, and insight has been gained into how products of this nature can be further improved. The experience of conducting laboratory-based studies with vulnerable users was positive and led to propose in this paper a set of guidelines for future work in evaluating usability for work in this domain.

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