MOOC platforms are Web-based learning environments which allow a global participation on a large scale and with free access. The paradigm presents itself as a new teaching trend, changing the way education can be offered and funded worldwide. Many institutions are now investing in this teaching mode. However, since it is a web-based tool, the connection performance can impact both the way learning is experienced by the student as well as the operation of the platform. The "Quality of Experience" (QoE) concept has been widely used to refer to how users describe a service they have used while the "Quality of Service" (QoS) concept deals with the technical performance parameters that are associated with the connection quality. This paper starts the process of developing a systematic mapping around MOOC platforms, and QoS and QoE concepts, aiming to provide an overview of the current state of research on these issues.
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