Purpose – The use of Building Information Modelling (BIM) in the Netherlands is increasing. Studies show that BIM is mainly used in the lifecycle stages of initiation, development and realisation. Owners and operators are presumably yet to discover the added value of BIM for maintenance and information management within their organisations. The purpose of this paper is to investigate information management during the operations stage from the viewpoint of owners and determines the added value of BIM within this growing field of construction. Design/methodology/approach – This research is based on a literature review, explorative interviews and process modelling. In total, 21 semi-structured interviews were conducted among public real estate and infrastructure owners and operators, software companies, service providers and contractors. Findings – This paper provides empirical insights into the sources of inefficiency and ineffectiveness in the activities of Dutch semi-public and public clients. It finds that the current added value of BIM in the operations stage is marginal. The main reasons for this are a lack of alignment between the supply of and demand for information and the context-dependent role of information. Practical implications – The authors propose a structured approach that supports client organisations in establishing greater alignment between the supply of and demand for information, and a less context-dependent role for information during the operations stage. Originality/value – In contrast to previous studies, this paper offers a new perspective on BIM in the operations stage, a growing field of interest in practice and science.

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At universities worldwide, creating a 'smart campus' is gaining significance. This is a response to the increasingly dynamic use of the campus and the pressure on resources: energy, financial and human resources. The university community has become more mobile, student numbers more unpredictable and funding more uncertain. Consequently, campus strategies focus on resource efficiency and sharing space, requiring investment in management information to improve decision making. The Internet of Things (IoT) can help to provide big data about use patterns: by collecting real-time data on space utilization, users can make better use of current spaces and real estate managers can make better decisions about long-term demand. Furthermore, space utilisation data can be complemented with user feedback data and environmental variables, e.g. noise levels, luminance. In this research we identify the capabilities of existing IoT applications through a literature study. Literature also suggests that information from IoT applications is not utilized in organisational decision-making processes. Through four case studies we analyse these decision-making processes and identify the process-level requirements to make strategic decisions in campus management. Then we show how information from the IoT can be directly connected to these processes, thus providing a valuable addition of real-time data as input.

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User participation is a key element in decision processes concerning the accommodation of dynamic organisations such as schools. This article addresses the discrepancy between the perspectives of the architects and engineers, as the makers of school buildings, and school management, teachers and students, as the users of the buildings, and proposes that productive and efficient participatory design of school buildings requires appropriate information tools. Visual information technology tools, such as Building Information Modelling (BIM), already used in interaction between architects, engineers, consultants, etc., are proposed to support school managers, teachers and students in participating in all stages of the life cycle of their school building.The proposed use of BIM is compared to a retrospective analysis of a Dutch school which realised a completely new secondary education building. The article concludes with recommendations to increase the impact of visual information technology tools such as BIM in the design of school buildings in Europe and beyond.