This article contributes to the growing discourse on the potential of e‐government to transform the operations of public sector institutions, thereby improving public services. It does so by conceptualizing public service quality into efficiency, economy (cost reduction), customer satisfaction, and service accessibility and draws on qualitative data from the Ghanaian narrative for illustration. As previous studies have demonstrated, this study also affirms the potential of e‐government in improving public services delivery by increasing efficiency, reducing the cost of operations, expanding access to services, and achieving customer satisfaction.
Yet, there remains a repertoire of challenges such as weak ICT infrastructure especially in towns and villages, incessant power outages and illiteracy, which are drawbacks to fully harnessing the benefits of e‐government in Ghana. The study recommends that these challenges should feature prominently in e‐government policies to increase the chances of solving them.
Corruption exists in all political jurisdictions globally, but it is believed to be more pronounced in transitional democracies especially African countries. Due to the extent of corruption in African countries, scholars and practitioners in the fields of public policy and development studies suggest that corruption has significantly undermined, and continues to undermine development on the continent. Using Africa as a case study and selected theoretical models, this paper views corruption as a transaction process and provides a model to explain how the transaction occurs between the actors involved. It also explores how corruption diminishes efforts towards the development of Africa, and proposes a comprehensive framework that can be adopted to curb the canker of corruption in Africa. The ISSN 2161-7104 2014 www.macrothink.org/jpag 187 study adopted the content analysis technique within qualitative study. It thus, draws extensively on existing literature available in peer reviewed articles, conference and government reports, books and magazines. Among the key findings of the study are that; corruption is a two-way affair, which manifests in some sort of demand and supply. It was also found out that the prevalence of weak bureaucratic institutions and systems (context) and the manner of how transactions are conducted (process) all contribute to promotion of corruption in developing African countries. In order to address the problem of corruption, the study recommends the adoption of a holistic approach, which involves a strong political will to enforce law and order, strengthening state institutions to detect, expose and prosecute culprits irrespective of their status and political affiliation. The paper also suggests that bureaucratic and political elites should take the lead in fighting corruption by conducting themselves in a manner that will inspire trust and confidence in the entire political system.
Journal of Public Administration and Governance
There is a general perception that Ghana has achieved remarkable success in democratic consolidation by conducting six general elections in the Fourth Republic without widespread violence since 1992. Yet, the kind of tensions and acrimony that surround her elections are
Journal of Social Science Studies
Although the Advocacy Coalition Framework (ACF) emerged in Western democratic contexts, scholars increasingly apply it in other parts of the world to analyze diverse policy topics. These cross-country comparisons have provided a means for advancing comparative research, drawing lessons about policy processes, and offering opportunities to refine the framework. In this paper, we provide an overview of the ACF and its use as an analytical tool for comparative research. Through a systematic literature review, we identified 27 applications in 15 African countries, including democracies, authoritarian governments, and hybrid systems. Based on these applications published in peer-reviewed journals, we explore this illustrated collection of case studies to see how the ACF has been applied outside of Western democracies and to identify strengths and weaknesses of the ACF as a portable framework. These applications confirm the basic postulations of the ACF, but we also identify a few nuances and expectations. Based on these insights, we finally lay out a research agenda and a new generation of questions for applying the ACF in the African context as well as globally.
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