The concept of brand community has been used to understand how consumers create value around brands online. Recently consumer researchers have begun to debate the relevance of this concept for understanding brand-related communication on social media. Based on a data set of 8949 tweets about Louis Vuitton gathered on Italian Twitter in 2013, this article addresses these discussions by developing the alternative concept of brand publics that differ from brand communities in three important ways. First, brand publics are social formations that are not based on interaction but on a continuous focus of interest and mediation. Second, participation in brand publics is not structured by discussion or deliberation but by individual or collective affect. Third, in brand publics consumers do not develop a collective identity around the focal brand; rather the brand is valuable as a medium that can offer publicity to a multitude of diverse situations of identity. The conclusion suggests that brand publics might be part of a social media–based consumer culture where publicity rather than identity has become a core value.
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In this article, we argue that, in an era of platformization of culture, social media users tend to relate with brands through modalities that are more informed by platforms’ affordances (i.e., by the technical architecture of and participatory cultures thriving on social media platforms), rather than shared systems of values and meanings promulgated within brand communities or influencers’ fandoms. Our argument grounds on an analysis of 757,776 Instagram posts related to six global brands, through which we show how users create branded content by following and reproducing a memetic logic. Drawing on our empirical results and Limor Shifman’s theory of Internet memes, we introduce the notion of memetic brands. Memetic brands are collections of branded social media posts, which derive from a standard branded template that repeats from user to user with small compositional changes at every iteration and on top of which users attach expressions of their vernacular creativity. In the process, memetic brands vehiculate a hypersignification, that is, an implicit discourse on fluid and situational consumption. Through the concepts of affordances-based brand relations and memetic brands, the article contributes (from a theoretical and methodological point of view) to the emerging literature on platformization of culture.
Despite growing interest, there is a shortage of research about the methods and challenges that concern researching ephemeral digital content. To fill this gap, the article discusses two research strategies to study Instagram Stories. These allow users to share moments of their everyday lives in a documentary and narrative style; their peculiar feature is ephemerality, as each Story lasts for 24 hours. The article (a) explores how to bypass the Instagram API closure and (b) engages in an attempt at ‘circumventing the object of study’, taking advantage of how individual users archive Instagram Stories on other platforms (here, YouTube). In so doing, we contribute to the debate that seeks to innovate and ‘repurpose’ digital methods in a post-API environment. Besides the methodological utility, we show the tension between ephemeral content and archive cultures, and raise epistemological and ethical concerns about the collection, analysis and archival of ephemeral content.
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