Öz: Bu araştırma spor yöneticisi adaylarının liderlik yönelimleri ve sosyal zekâ düzeyleri arasındaki ilişkinin bazı değişkenler açısından incelenmesine yönelik hazırlanmıştır. Araştırma grubunu; 2017-2018 Eğitimöğretim yılı bahar döneminde sekiz Spor Yöneticiliği Bölümü'nde öğrenim gören 155'i (%40,6) kadın ve 224'ü (%58,6) erkek olmak üzere toplam 379 son sınıf öğrencisi oluşturmaktadır. Araştırmada veri toplama aracı olarak araştırmacı tarafından hazırlanan "Kişisel Bilgi Formu" ile Silvera ve arkadaşları ( 2001) tarafından gerçekleştirilen Doğan ve Çetin'in (2009) Türkçe'ye uyarlama yaptığı ''Tromso Sosyal Zekâ Ölçeği '' ve Dereli (2003) tarafından geliştirilen "Liderlik Yönelim Ölçeği" kullanılmıştır. Veri toplama süreci sonucunda elde dilen bulgular bilgisayar ortamına aktarılmış, verilerin çözüm ve yorumlanmasında betimsel istatistikler (frekans, aritmetik ortalama, standart sapma), t-testi, tek faktörlü varyans analizi (One-Way ANOVA) kullanılmış ve Pearson korelasyon katsayısı hesaplanmıştır. Yapılan analizler neticesinde, spor yöneticisi adaylarının liderlik yönelimleri ve sosyal zekâ düzeylerinin; cinsiyet, spor branşı, aktif spor yapma durumu, okula giriş türü durumları arasında anlamlı bir farklılığın olduğu tespit edilmiştir.
Aim: This research aims to examine the service quality perceived by fitness center consumers. Methods: This research, which has a descriptive nature, was carried out according to the survey model. The sample of study consists of 332 people who go to fitness centers in Trabzon. The "Personal Information Form" created by the researchers and the "Sports-Fitness Centers Service Quality Scale" developed by Uçan (2007) were used as data collection tools in the research. The dependent variable of the research is the perceived service quality, and the independent variables are gender, education level and income level. The findings obtained as a result of the data collection process were transferred to the computer environment, and descriptive statistics (frequency, arithmetic mean, standard deviation), t-test and single-factor analysis of variance (One-Way ANOVA) test were used in the analysis and interpretation of the data. Results: As a result of the analyses made, it was determined that the service quality perceived by the fitness center consumers included in the research differed significantly according to gender, education level and income level. Conclusion: Fitness centers appear as businesses that provide services to people both in terms of physical appearance and health. The fact that fitness centers undertake these missions paves the way for the participants to form a sense of belonging to these centers. Therefore, facility managers working in these businesses should strive to meet the demands necessary to ensure the continuity of people, taking into account the intense competitive environment. Based on the findings, although the perceived service quality of the participants is above the average level, it is recommended that public and private businesses that provide sports services regularly apply surveys to their customers that measure the service quality level of the business and take managerial measures by determining their thoughts. Keywords: Fitness Center, Service Quality, Fitness Center Consumers
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.