Customer satisfaction is a level where the needs, desires and expectations can be met. This research is motivated by the lack of services provided by employees to customers so that there are some customers who are not satisfied. Inadequate employee performance so that there are multiple roles in carrying out tasks and become less than optimal. This study aims to determine the effect of service quality and employee performance at PT. Pawnshops of the Syariah Service Unit of the City of Pinang. The theories that support this research consist of understanding customer satisfaction, methods for measuring customer satisfaction, strategies to increase satisfaction, factors that affect satisfaction, understanding service quality, dimensions of service quality, understanding performance, employee performance indicators, factors that affect employee performance. The method used in this research is quantitative. Data collection techniques using a questionnaire.Sampling in this study using incidental sampling with a sample of 96 people. The tests used include descriptive analysis, instrument testing (validity test, reliability test), classical assumption test (normality test, multicollinearity test, autocorrelation test, heteroscedasticity test), hypothesis testing (R2 test, t test, F test), multiple linear regression analysis , assisted by the SPSS 23 program. The results of the partial study indicate that the service quality variable has a positive effect on customer satisfaction. Employee performance variable has no positive effect on customer satisfaction. Meanwhile, simultaneously the variables of service quality and employee performance have a positive effect on customer satisfaction. While the coefficient of determination (R2) test is obtained a value of 0,407 or 40,7%, this shows that the quality of service and employee performance on customer satisfaction is 40,7% .While the remaining 59,3% is influenced by other variables not included in this study.
Secara umum dalam pernyataan diagnosa keperawatan dapat dibedakan atas dua bagian yaitu bagian respons klien dan kondisi yang mempengaruhinya. Atau dalam istilah Carpenito (1995), adanya pernyataan P untuk Problem dan E untuk Etiologi
objectives of this research are to find out: (1) the relationship between learning strategies and learning style preferences toward learners’ reading comprehension, (2) the relationship between learning strategies and learners’ reading comprehension and (3) the relationship between learning style preferences and learners’ reading comprehension. This was a correlational research which had been conducted at the twelfth graders of SMKN 6 Bekasi. Isaac and Michael table with 0.05 as the level of significant error was used as the way to determine the number of the sample. From the table, 161 learners became the The sample of this research with the use of simple random sampling as the way to choose the samples. Strategy Inventory of Language Learners (SILL) questionnaires, Perceptual Learning Style Preferences (PLSP) questionnaires and Indonesian National Examination were used as the instruments of this research. All of those instruments were tried out to obtain the valid and reliable items. Then, the data were analyzed using multiple regression. Based on the research result, the research findings were as follows: (1) there is significant relationship between learning strategies and learning style preferences toward learners’ reading comprehension; (2) there is significant relationship between learning strategies and reading comprehension; (3) there is no significant relationship between learning style preferences and reading comprehension. Finally, it can be inferred that (1) the combination of learning strategies and learning style preferences relate with learners’ reading comprehension; (2) learners’ reading comprehension does not significantly depend on learning style preferences but significantly depend on learning strategies.
Perencanaan keperawatan adalah suatu proses di dalam pemecahan masalah yang merupakan keputusan awal tentang sesuatu apa yang akan dilakukan, bagaimana dilakukan, kapan dilakukan, siapa yang melakukan dari semua tindakan keperawatan.
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