This research aimed to analyze the performance of a bakery located in Bekasi from the customer satisfaction on product and service quality. The method applied was Importance-Performance Analysis (IPA). IPA was conducted to determine the status of indicators related to product and service quality. It was to provide input to management in taking strategic actions. The sample size was 127 respondents. The used technique was non probability sampling. The results reveal that the priority of improvement is the taste indicator for product quality. On the other side, courtesy indicator is the priority for service quality that occupies position in Quadrant A. Hence, the bakery should emphasize those indicators as improvement priorities.

-The objective of this research was to determine the students' satisfaction level on the academic services provided by the accounting program at a private university in Jakarta and to evaluate attributes that should be improved. The data were obtained from questionnaires by using 5 quality dimensions. There are tangible, reliability, responsiveness, assurance, and empathy. Moreover, the data were processed by using Excel, SPSS 20, Customer Satisfaction Index (CSI) to determine the level of customer satisfaction, and also Importance-Performance Analysis (IPA) to determine the attributes of service be repaired and maintained. The results show that the CSI is 71%, which means that the majority of customers are satisfied with the performance of the service quality of accounting program. Meanwhile, the results of IPA indicate that the improvement priorities have two attributes in quadrant 1. They are the availability of space to support student activities and the availability of books and teaching materials related to the syllabus. These attributes are the top priority because the importance level is high while the performance level is low from the customers' point of view.

Penelitian ini bertujuan untuk melakukan upaya perbaikan dalam menurunkan cacat produk Garnish-Assembly Tailgate pada proses painting menggunakan pendekatan metode DMAIC (Define, Measure, Analyze, Improve, Control). Berdasarkan diagram Pareto, cacat yang mendominasi pada produk GarnishAssembly Tailgate adalah cacat butsu dan hajiki. Langkah perbaikan dilakukan menggunakan FMEA (Failure Modes and Effects Analysis) dapat menurunkan jumlah cacat produk ini, yang ditunjukkan dengan penurunan nilai DPMO (Defects per Million Opportunities) sebesar 31,91% serta peningkatan nilai sigma dari 2,90 menjadi 3,10. Kata Kunci: DMAIC, DPMO, Six Sigma, FMEA

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The spare part inventory is an important section that must be managed and controlled in the company, primarily because this section supports the provision of spare parts for the manufacturing process.  An excellent spare part inventory management system matches the records in the SAP system in the warehouse and the actual physical evidence.  The problem faced by the consumer goods company was the difference between recording in the SAP system and the physical evidence for non-consumable goods.  By implementing improvements to the spare part management system for receiving and picking up goods in the warehouse, data discrepancies can be eliminated on non-consumable spare parts consisting of refurbished and new spare parts.  The improvement was implementing the transit area and the 5S practices in the activities conducted in the spare part warehouse.  The transit area is intended for comprehensive checking between warehouse personnel and other department involved with the goods stored or picked up.  Refurbished and new items are more organized, making it easier to place and pick up items.

In early 2020, COVID-19 was present and changed the socio-economic order of the community. All sectors were affected as well as industrial sectors for both manufacturing and services. The business' operation has changed to comply with health protocols to prevent the spread of the coronavirus. The impacts of the COVID-19 in the industry identified in this study were decreased income, supply chain disruption, the onset of free time at work, and implementation of health protocols. This impact caused changes in activities in the form of reduced working hours, reduction of workers, material and process efficiency, increased lead time and delays in distribution, physical distancing, activities to prevent exposure to COVID-19, disinfection activities in companies, early detection of COVID-19, and increased employee immunity. Strategies that can be carried out are building a commitment to maintaining discipline in implementing health protocols, utilizing digital technology (internet of things) to expand the market, and implementing a lean strategy to achieve efficiency or save resources.