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It can be difficult to foster focused and effective communication in online discussions within large classes. Implementing protocols is a strategy that may help students communicate more effectively, facilitate their learning process, and improve the quality of their work within online discussions. In this exploratory research study, a protocol was developed and improved over two iterations in a very large undergraduate video-streaming business course (N1=412; N2=450). The discussion instructions were consolidated and adjusted, and design elements such as a grading rubric, exemplary student samples, and due date reminders were added in the second iteration. There were higher perceptions of social, cognitive, and teaching presences in the second iteration, as well as significantly more group cognition within the discussion measured through a Community of Inquiry coding template. Findings suggest that protocols are a potentially useful strategy to manage online discussions in large classes.

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Being actively engaged in a task is often associated with critical thinking. Cultivating critical thinking skills, such as purposefully reflecting and analyzing one’s own thinking, is a major goal of higher education. However, there is a challenge in providing college students opportunities to clearly demonstrate these skills in online courses. This research explores the effectiveness of incorporating word clouds–visual representations of word frequency in a given passage of text–into online discussions. We sought to establish whether implementing word clouds in online discussions would result in a higher incidence of critical thinking and engagement. Survey results from undergraduate participants (n=132) revealed that students analyzing text in word clouds reported moderately higher scores on critical thinking and engagement than students analyzing the text in a linear fashion. A positive relationship was found between critical thinking and engagement, as well as peer interaction. This strategy can be applied to a wide range of educational environments to stimulate critical thinking and engagement.

There are substantial quantitative research and anecdotal reports on blended learning and blended learning courses. However, few research studies focus on what happens at the classroom level. This research study aims to consider the highly contextual environment of effective blended learning courses by identifying the strategies instructors use to unify the face-to-face and online components of their courses to support student success. Using a case study model, interviews were conducted with three community college instructors who were identified as exemplary teachers of blended learning courses in their institutions. The research questions explored in this article are: (R1) What are exemplary community college teachers’ perceived obstacles to student success in blended courses? and (R2) What solutions or strategies do exemplary community college teachers employ to overcome perceived obstacles to student success in blended courses? The interviews were analyzed by the researchers to identify descriptive themes and sub-themes related to student success. It was found that “comfort” emerged as a mediating factor for student success, with “organization,” “communication,” and “support” acting as supporting themes. These findings will be reported as pedagogical strategies and scalable best practices for the design of blended courses that promote student success.