The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case-study organisations. The paper concludes that call centre work reflects a pardigmic re-configuration of customer servicing operations, and that the continuing application of Taylorist methods appears likely
A histochemical study of the epidermal mucous cells of brown trout revealed that they contained both neutral and acidic mucosubstances which were diastase-resistant, PASreactive. Neuraminidase treatment, methylation and combined staining procedures suggested that the acidic nature of the mucins was due mainly to the presence of sialic-acid containing glycoprotein. These results augment data derived from biochemical analyses of the epidermal mucus of salmonid fish.
This paper gives a succinct account of current debates in the literature on graduate attributes as they are related to employment and lifelong learning, and argues the limitations of a “key skills” agenda as a guide to curriculum practice. Development of a curricular innovation that addresses key skills, “integrative studies” at the Strathclyde University Business School, is described and located in a wider framework of work‐related facets that extend thinking beyond key skills. Those facets include the idea of a learning organisation and the concept of student identity formation. A research‐based approach to further development of the curriculum is outlined, which takes the experiences of students and the perceptions and practices of specific employers to be key influences.
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