Located in one of the famous natural and cultural tourist destinations of northern Malaysia, Penang Hill serves as an ideal destination for both local and international tourists. The objective of this study was to understand and explore key stakeholders perspectives to enhance management for the aim of conservation, economic development, and recreation in Penang Hill. Data was collected from three key stakeholders of Penang Hill using semi-structured in-depth interviews. Stakeholders showed robust interests in environmental protection , cultural conservation, economic activities, awareness, and empowerment . This paper concludes by stating that Penang Hill is under strong management, and stakeholders are continuously engaged in the destination. The management authority collaborates with the key stakeholders of Penang Hill and incorporates their interests and viewpoint to ensure the ecotourism process goes smoothly and Penang Hill becomes one of the top ecotourism destinations.
PurposeThe study's objective is to examine the impact of coronavirus disease 2019 (COVID-19) social media news (SMN) on work boredom (WB) and task performance (TP). The study proposes that psychological well-being (PWB) and depression mediate the relationship between COVID-19 SMN, WB and TP.Design/methodology/approachThe data for this research was collected from white-collar employees of two Asian countries, Pakistan (study 1, n = 167) and Malaysia (study 2, n = 118), was collected using an online survey during strict movement control order (MCO), work from home, at the beginning of the year 2020.FindingsIn both studies, the PWB of employees mediated the relationship between COVID-19 SMN and their WB. On the other hand, depression only mediated the relationship between COVID-19 SMN and WB in Pakistan. PWB only mediated the relationship between COVID-19 SMN and TP in study 2. Depression only mediated the relationship between COVID-19 SMN and TP in study 1.Research limitations/implicationsA couple of limitations worth noting are that the study adopted a cross-sectional approach. Thus, the sample size is not large in both counties. Because of the outbreak, limited employees agree to be part of an online survey. The scope of the study also restricts the authors to collect data during MCO, when employees were forced to work from home. In Pakistan, MCO began on 20th March and ended on 30th April, while in Malaysia, MCO started on 18th March and ended on 12th May. This also limits the study's claim of generalizability.Practical implicationsThe practical implication of the study is to guide practitioners of both Pakistan and Malaysia in developing strategies that help them understand that employees having PWB look for growth and challenging opportunities even during pandemic situations; employers can leverage it to deal with external threats like COVID-19 because improving the PWB can improve TP and reduce WB. The interesting results highlighted the fact that high TP not necessarily means everything is fine with employees, when the uncertainty level is high, employees may be performing well due to fear and depression instead of work motivation. Thus, employers should be more vigilant during a pandemic situation. This study also helps policymakers understand that the overall economic situation affects the individual employee’s state of mind and work behavior.Originality/valueThe paper contributes to scare literature on COVID-19 and SMN and illustrates employees' work behavior when forced to work from home during the MCO.
Purpose Pandemic like coronavirus (COVID-19) poses a major challenge to countries like Malaysia where tourism is one of the major contributors to the national gross domestic product. Pandemics observed through the years have not only presented a medical challenge but also had a large impact on the psychological well-being of society. Overcoming these challenges required a strategically structured response on the medical and social front. To achieve the said goal on the social front, it is necessary to understand the cognitive appraisal and response of the public during this stressful environment. The restricted movement control used to curb the further spread of the disease drastically hampered tourism in Malaysia. This study aims to follow a statistical analysis based on the cognitive appraisal theory to understand the impact of COVID-19 on the public residing in Penang Island which is one of the most famous tourist destinations in the world. Design/methodology/approach A cross-sectional, observational study design was carried out for this research. Snowball sampling technique was used and the data was collected via a semi-structured online questionnaire measuring the psychological health of people present in Penang Island. Findings The study reports a positive response in terms of disease awareness and proper observation of preventive measures, yet a high level of pandemic induced anxiety was statistically estimated. The study proposes mental health care initiative to help those affected by the COVID-19 pandemic. Originality/value This study reports a possible link between the mental wellness of the residents and domestic tourism in Penang Island during the COVID-19 pandemic.
Ecotourism brings many economic, environmental, and socio-cultural benefits to the tourism destination, but its implementation is not simple. Several studies in the past have shown the importance of including stakeholders for the development of ecotourism in the area. Understanding stakeholders varied interests and their power of influence is vital to achieve sustainability in a tourism destination. The study aimed to develop a multi-stakeholder management model that could unite stakeholders towards achieving sustainable ecotourism in the area. A critical synthesis of the literature was conducted by classifying and then critically reviewing the literature to construct and integrate the variables that could help in the better management of stakeholders, which would lead towards the development of a framework that can guide in achieving sustainability in ecotourism. This study validates previous findings and also directs to develop a sustainable ecotourism framework through which the environmental, social, and economic benefits can be achieved in the destination. Understanding multiple stakeholders helps to achieve sustainability and, as a result, makes the tourist destination experience better for both the visitor and host. The developed model would add value to the literature by enriching tourism destination stakeholders understanding, precisely related to the multiple stakeholder management, and leads to achieving ecotourism sustainability.
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