This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop customer e-loyalty. The type of research used in this research is correlational research with a quantitative approach and testing the research hypothesis was carried out by using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). The sample or respondent used in this study is 432 consumers of online shops in Banten, Indonesia. The results show that E-Service Quality had positive but not significant effect on E-Satisfaction, E-Trust had a positive but not significant effect to E-Satisfaction, E-Service Quality had a positive but not significant effect towards E-Loyalty, E-Trust had a negative but not significant effect to E-Satisfaction and finally E-Satisfaction had a positive but not significant effect on E-Loyalty.
The purpose of the study: to determine the effect of promotion, customer satisfaction, and brand equity on online purchasing decisions (case study of bosvelt shoe and footwear craftsman ciomas bogor). This study aims to analyze: 1). Analyzing the effect of promotion on the purchase of bosvelt shoes and footwear online. 2). Analyzing the effect of customer satisfaction on the purchase of bosvelt shoes and footwear online and offline. 3). Analyzing the effect of brand equity on the online purchase of bosvelt shoes and footwear. The research time was carried out for approximately 3 months. Data collection techniques: using a questionnaire given to respondents (customers of shoes and footwear) online and offline as many as 100 people. Data processing methods: used are validity, reliability, classical assumption test, simple linear regression analysis, multiple regression analysis, coefficient of determination, t test and F test. Calculation using SPSS vers 18 computer program. The results show that the relationship between variables X1 (Promotion), X2 (customer satisfaction) and X3 (brand equity) together with Y (purchase decision) is very strong and positive. The regression equation is Y = -1.526 + 0.427 X1 + 0.188X2 +0.243X3 or (91.6%). It means that the contribution of promotion, customer satisfaction and brand equity together on purchasing decisions is 91.6%, while the remaining 8.4% is influenced by other factors not included in this study. Because F count = 350.281 > F table = 3.09 , then Ha is accepted rejected (Ho is rejected), meaning that there is a significant influence between promotion, customer satisfaction and brand equity on purchasing decisions
<div><p class="1eAbstract-text">Good governance is a set of processes that are implemented in an organization to make a decision. Human self can not be separated from the so-called personality. Personality is a dynamic organization of individual psycho-physical systems. Personality determines individual behaviour and thinking in a unique way. Personality is the best factor to be used to predict employee performance. Civil Servants (PNS) who have introverted and extroverted personalities can influence performance. The measured performance consists of Employee Work Objectives (SKP) and Attitude. This study aims to examine the effect of personality on SKP and Attitude. The method used is the ANOVA, BNT and dummy regression tests. The sample was measured by 40 non-random sampling techniques. The results showed that the Extrovert = introvert personality type gives a greater influence on SKP. Extrovert = introvert personality type has a greater influence on Attitude. There is a significant difference between personality types with SKP. There is a significant difference between personality types with Attitude. Extrovert = Introvert personality type produces the best average of work performance (SKP and Attitude). Whereas Extrovert personality types produce the lowest average on work performance (SKP and Attitude) of Civil Servants, Bogor Agriculture Department. To produce good work performance in an SKPD (Regional Work Unit), it is preferred to place extrovert = introvert personality types, especially in important positions.</p></div>
Masalah yang dijadikan sebagai objek penelitian adalah pelatihan yang tidak tepat sasaran yang dapat dilihat dari peserta pelatihan terhadap materi yang diberikan. Pelaksanaan kepemimpinan yang belum efektif. Pemahaman tentang budaya perusahaan yang belum maksimal sehingga berpengaruh terhadap kinerja karyawan. Penelitian ini bertujuan untuk menganalisa: 1) Untuk menganalisis pengaruh pelatihan terhadap kinerja karyawan di Bank bjb Syariah Cabang Bogor. 2) Untuk menganalisis pengaruh kepemimpinan terhadap kinerja karyawan di Bank bjb Syariah Cabang Bogor. 3) Untuk menganalisis budaya perusahaan karyawan pada PT Bank bjb syariah Cabang Bogor. 4) Untuk menganalisis pengaruh pelatihan, kepemimpinan dan budaya perusahaan kinerja karyawan pada PT Bank bjb syariah Cabang Bogor. Teknik pengambilan data menggunakan kuisioner yang diberikan kepada responden yang merupakan karyawan Bank bjb Syariah Cabang Bogor sebanyak 60 Responden. Hipotesis yang digunakan adalah SPSS (Statistical Product and Service Solutions). Dari hasil penelitian menujukan bahwa terdapat nilai signifikansi adalah 0.000, dan nilai signifikansi ini lebih kecil dari 0.005. Maka dari hasil diatas dapat ditarik kesimpulan bahwa : Variabel bebas Pelatihan (X1), Kepemimpinan (X2) Budaya Perusahaan (X3) secara bersama-sama berpengaruh signifikan terhadap variabel dependent yaitu Kinerja Karyawan (Y)
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