Purpose of this paper is to create a model for designing a new model in order to convey the voice of employees and customers to organization's processes. Historical study and field study methods are used to collect data and questionnaire is tool of data collection. Descriptive and inferential statistics methods, ranking and matrix analysis method in Quality Function Deployment have been used for data analysis. The outcomes imply that prioritization of European Foundation for Quality Management enablers and employees and customers satisfaction factors are different before and after the use of Quality Function Deployment. Also, other outcomes include reduction of gap between managers and employees and customers; creation of a suitable atmosphere for the development of effective and coordinated relationship between managers and employees and customers; and development of the European Foundation for Quality Management model.
The adoption of information technology (IT) along with supply chain management (SCM) has become increasingly a necessity among most businesses. This enhances supply chain (SC) performance and helps companies achieve the organizational competitiveness. IT systems capture and analyze information and enable management to make decisions by considering a global scope across the entire SC. This paper reviews the existing literature on IT in SCM and considers pertinent criteria. Using principal component analysis (PCA) of factor analysis (FA), a number of related criteria are divided into smaller groups. Finally, SC managers can develop an IT portfolio in SCM using mean values of few extracted components on the relevance –emergency matrix. A numerical example is provided to explain details of the proposed method
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