According to News24 [1], online learning tools for instance Cisco System's WebEx Zoom, Instructure's Canvas, and many other educational tech companies across the U.S. reported instant increase by 700% in sales. While, the online booking and travel sites drops by 20.8%, online grocery sector increases by 19.9%, and there is a fluctuation increase/decrease in the other sectors (Impact of the Coronavirus on Digital Retail: An Analysis of 1.8 Billion Site Visits-Content square, 2020). To maintain this growing shopper's interest in online shopping, retailers should take advantage and invest more in the adoption of e-commerce [2-4]. The world fair of coronavirus encourage them to offer their products and services through e-channels, and to enhance their customer's e-loyalty [5][6][7]. This challenge for retailers to step forward and attract the attention of the safety of e-channels transactions [8][9][10]. The rapid growth of online shopping has brought competitive attention to provide higher service quality to ensure retaining customers [11][12][13]. The improvement and usage of internet e-commerce has become the most popular types of doing business. The importance of this study is improving the elements of electronic channel for the
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