Many governments in the world have created e-government initiatives including developed and developing countries. In order to better understand e-government evolution, different maturity models have been developed by many authors. In this paper the most cited e-government maturity models are analyzed using the meta-synthesis approach. As a result, five stages of e-government maturity are identified. The comparative results show the supported stages by each e-government initiative as important elements in the decision making process. This paper is attempting to show that although there are many models for measuring e-government maturity, they all converge on one common model. The contribution of this paper is in simplifying work for researchers when choosing the right maturity model.
This study provides a review of the literature on e-learning systems evolution and environments. The argument is that e-learning systems should be embedded in the core strategy of the institution. To support this premise, studies for e-learning are analyzed and six recommendations are drawn for universities to follow in order to have successful e-learning environments. The main contribution of this study, however, is the identification of the trends and statistics regarding the elearning usage in the Balkan region. These stats are identified through a survey conducted in 40 universities in 10 countries from this region. The results show that more than 70% of the universities have adopted LMS, which does not fall short behind when compared with universities in the world. Also, the results show that around 64% of the private universities develop LMS in-house, compared with around 38% of the public universities, which have funding from the governments and can purchase vendor based solutions. However, the results from the survey suggest that public universities in these countries are more prone to open-source rather than vendor based.
Enterprise Resource Planning (ERP) systems are used by universities to handle the academic services and business processes while providing enhanced experience and services to students. This study begins with a background review of ERPs in higher education institutions, the impact on the business processes through optimization and the importance of critical success factors for easier implementation. Secondly, Academic Planning, a core part of the student module of ERPs for higher education, is analyzed in this paper from the prism of data integration, business process workflow, and process optimization. The issues that arise with development of a module are addressed through a case study at SEE-University. The data and business process workflows are based on an actual study by real implementation at this institution. The findings from this study will serve other universities who are in the process of implementation of an ERP to ease their development process and improve the efficiency of the services provided. Main contribution of this study is that it reduces the gap in literature and practice for issues and solutions that arise with the development of a new system, especially in higher education institutions, which in turn are very scarce in nature.
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