Abstract. The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.

Abstract. This study described the level of work engagement and areas of worklife of 294 call center agents in Ortigas, Pasig City, Philippines. It also investigated the relationship between work engagement and areas of worklife when grouped according to gender, age, tenure at present job and course. In addition, it also explored the differences in the perception of the call center agents when grouped according to the demographic profile. Gamma correlation was carried out to check if correlation exists between the variables of work engagement and variables of areas of worklife. Mood's median test was conducted to test the differences in the level of engagement and areas of worklife when grouped according to demographic profiles. Results of work engagement showed that those who were aged 31-35 and those who stayed for less than a year in the organization had a high level of dedication. Commerce or Business graduates had a high level of absorption. Results of the areas of worklife showed that majority of the respondents when grouped according to their demographic profile had a match with the variables of fairness, control, values, workload, and community except for the age group of 36 and above who had a mismatch for the variable control. No relationship existed between work engagement and the areas of worklife. Male call center agents are perceived to be more energetic, dedicated and absorbed than female call center agents. Lastly, the areas of control and fairness were reported to differ across all demographic profile of gender, age, tenure at the present job and course.

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Preparing our students for future work roles is a critical component of any work-based learning like the technical and vocational education and training (TVET) and cooperative education (COE) program. The supervisor's role, the location and atmosphere of the training site, interpersonal relationships, and a variety of other factors all contribute to a student’s training program's effectiveness. Using a mixed-method approach, this study aimed to examine 75 undergraduate students' learning experiences, personal evaluations, and satisfaction in their skills training. A focus group discussion was conducted, and a researcher-made questionnaire was developed to assess the students’ perceived skills as well as the process, location, training materials, and supervision of the training site. Students had a positive workplace learning in terms of the COE procedure, the environment and accessibility of the site, their cognitive, behavioral, and social learning experiences, their attitude toward their supervisor and coordinator, and their evaluation of training, according to the findings. In the focus group discussion, participants discussed issues that arose during their workplace learning experiences such as time management, interpersonal conflict, accessibility of the training site, and the COE process. The findings suggest that the training institution can provide high-quality and satisfactory training programs for undergraduate students. Curriculum review and pre-service seminars were proposed as interventions.