Training and development of employees and job satisfaction of employees are two crucial components for the performance of employee. In this study the influence of training and development on employee performance through job satisfaction is studied. 115 questionnaires were distributed among employees i.e. executives and managers of Telecom companies in Abbottabad, Haripur and Mansehra of which 105 were returned. Convenience sampling technique was used for data collection. The response rate was 91%. The finding of our study showed positive impact of training and development and job satisfaction with employee performance. Training and development will lead to higher job satisfaction level in employees and they will fulfill their duties with a great deal of responsibility with best performance.

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The study is carried out in order to evaluate the relationship between the constraints that influence Customer Delight and Service Quality, for which Customer Satisfaction acts as mediator and Interaction Quality playing moderating role between SERVQUAL and Customer Satisfaction. For the purpose of data collection and analysis questionnaires were dispersed through convenience sampling technique, obtaining 83.33% response rate and, processed by running several statistical tests to find out the relevant data outcomes. There is an indication of positive results as entries were evaluated, which specify that there is direct relation between the variables. Study focuses on the by-road transportation services excluding cabs or for a single person's hiring of private vehicle. Hence, limited to provision of public travelling services within the city and also across the city. Research work will fill the area where the customer delight and satisfaction needs to be the prior by enhancing service interaction quality and service quality. And will serve this field as a new contribution and positive outcomes to this sector.