During disasters and crises, social media have been acknowledged as key communication channels (Wendling et al., 2013). Authorities and emergency response agencies use social media as a valuable source of information, as well as a useful platform for the rapid delivery of it (Kreiner and Neubauer, 2012). Social media assist the response to and management of disasters by, for example, providing a platform for sending alerts, identifying critical needs and focusing responses (Carley et al., 2015). Inhabitants use social media to request help during crises, share views and experiences CONTENTS
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