This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management"s need to engage with wider debates within the mainstream management literature.Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empirical research undertaken by the authors.
The purpose of this paper is to present an analysis of the academic literature addressing Sustainable Supply Chain Management (SSCM) practices in developing countries. A systematic literature review method was adopted; selected papers were reviewed from 2000 to 2016 that matched our inclusion criteria. Common themes across the literature were identified covering four factors regarding the adoption of SSCM: drivers, barriers, mechanisms and outcomes. A conceptual model integrating these factors and based on institutional theory was advanced to explain the adoption of sustainability practices along supply chains in developing countries. The paper concludes by identifying gaps in the literature that require further research on this topic, particularly for the context of developing countries. To the best of our knowledge this is the first paper reviewing the existing research on SSCM in developing countries that includes both social and environmental dimensions.
Despite a well-established interest in the relationship between space and identity, geographers still know little about how communal identities in specific places are built around a sense of religious belonging. This paper explores both the theoretical and practical terrain around which such an investigation can proceed. The paper makes space for the exploration of a specific set of religious groups and practices, which reflected the activities of Methodists in Cornwall during the period 1830-1930. The paper is concerned to move analysis beyond the `officially sacred' and to explore the everyday, informal, and often banal, practices of Methodists, thereby providing a blueprint for how work in the geography of religion may move forward.
Despite the existence of research conducted by geographers eschewing or professing religious faith, the influence of researchers and their methods have yet to receive critical attention within the study of religion. The experience of three geographers working on a three-year research project suggests that it is vital to reflect upon the inter-subjective relationships and methodologies used to reconstruct the religious past. How do different subject positions influence our selections from historical records? We also consider whether the spatialities of putatively 'religious' archives, whether formally or informally constituted, make a difference to the construction of historiographical knowledge. In attempting to answer these questions, the paper argues that developing an awareness of different types of positionality, vis-à-vis religious faith and practice, combined with reflexivity, vis-à-vis methodology, can enrich the interpretative reconstruction of the religious past.key words reflexive geography geography of religion situated research archives
INTRODUCTIONThe supermarket is an important innovation that transformed retailing in post-war Britain. 1 However, detailed explorations of shoppers' reactions toward, and involvement in, the changing service encounters occurring in these new retail formats are generally lacking. This is a significant shortcoming because shoppers had to negotiate fundamental changes to their interactions with the physical environment of the store, the retail staff, other customers, and the products for sale. 2 In this paper we begin to fill this gap in understanding through an analysis of the attitudes and behaviours of those who shopped at the early supermarkets (up to about 1975). We do so through the conceptual lens of co-creation, drawing upon literatures from business history, 2 the social sciences, and marketing that share a concern with the role of consumers, or users, in innovation. 3 As we discuss below, retailing provides a compelling case for analysis of cocreation thanks to its role in integrating the inputs of a network of agents including the shopper. 4 Our evaluation includes matters relating to both the physical and mental tasks of shopping, including requisite learning and skills development. It is also encompasses a consideration of the experiences shoppers could undergo in the supermarket and that led to feelings and emotions such as satisfaction or dissatisfaction, and, more occasionally, fun, and excitement. More widely, our study complements attempts within the literature on consumption to break down the binary oppositions that have been constructed not only around production and consumption but also around the home and shop, and more generally the public and private spheres. 5Whilst our focus in this paper is upon co-creation resulting from shoppers' adoption we remain mindful of the influences of resistance and non-adoption on the innovation process. 6 We also acknowledge that shoppers form only part of a wider network of agents, including product manufacturers and marketers, who were actively involved with retailers in the development of the supermarket innovation. 7In contrast to most existing studies of the history of the British supermarket, this paper forefronts shoppers' own perceptions and reflections on the new shopping encounters in which they participated. 8 This is important for, valuable as they are, contemporaneous market research data reflect the wants, needs and desires of the client. 9 The shopper data we present are derived from a new collection of oral histories gathered as part of a wider UK Arts & 3Humanities Research Council funded project designed to enhance understanding of consumers' reactions toward the post-war supermarket. 10The remainder of the paper is structured into three main sections. In the next section we explore the literature on co-creation and assess its significance to our understanding of the activities of the shopper in the new supermarkets. In the second section we present an overview of the development of the supermarket in post-war Britain before outlining our me...
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