In this article, we explore the ways in which a divided and segmented migrant labor force is assembled to serve guests in a London hotel. We draw on previous studies of hotel work, as well as on cultural analyses of the ways in which employers and managers use stereotypical assumptions about the embodied attributes of workers to name workers as suitable for particular types of labor. We argue that a dual process of interpellation operates within service‐sector workplaces that is reinforced and resisted in daily social practices and relationships between managers, workers, and guests in a hotel. The article, which draws on a case study of employment practices in a large London hotel, looks in detail at the micropolitics of everyday working lives, the representation of workers of different nationalities, and the performance of service work.

The aim of this article is to assess the connections between the continued expansion of forms of insecure work and the impact of rising numbers of economic migrants employed in UK labour markets. It shows how competition between foreign-born workers for jobs in the UK is currently being recast by changes in the jobs available, in forms of precarious labour market attachment and by new patterns of migration into the UK since EU expansion in 2004. The article documents the ways in which migrants with different sets of social characteristics (nationality, gender and skin colour) and different sets of legal entitlements (legal citizenship, EU membership and entitlement to residence) are differentially placed in their competition for some of the poorest jobs in the British economy, drawing on an empirical study of the migrant divisions of labour emerging in two significant sectors in the service industries. It concludes by arguing that new and deeper divisions are emerging between foreign-born workers in the UK. Copyright (c) 2009 The Authors. Journal Compilation(c) 2009 Joint Editors and Blackwell Publishing Ltd.

An increasing number of low-status consumer service jobs in the UK are undertaken by economic migrants, who are often recruited through the aegis of employment agencies. This article explores the use of migrant agency workers by a London hotel and a hospital, looking at the ways in which such a labour force is recruited and assembled in parts of the service sector in Greater London. It argues that even in the most locally-based of service-sector jobs, typically involving face to face interactions, new sets of transnational connections are producing a globalized labour force. Copyright (c) Blackwell Publishing Ltd/London School of Economics 2008.

No abstract

The UK has a long history of recruiting foreign nurses to meet labour shortages. This article explores the ways in which a combination of institutional discrimination in recruitment and promotion and daily interactions and practices in the workplace practices constructed migrant nurses as less skilled and inappropriately embodied and so restricted their overall career trajectories. Based on qualitative research with migrant nurses of Caribbean and Asian origins who came to the UK in the post-war era, we show how race and ethnicity were the basis of initial restrictions in training leading to permanent stratification in the nursing labour force. In the interactive and emotional labours of caring, foreign-born nurses are subjected to stereotypical and normative assumptions about their attributes and skills from colleagues, managers and patients that affect their opportunities to progress within the National Health Service. We thus combine an analysis of institutional discrimination with an understanding of cultural practices in the workplace to explain their disadvantaged position.