This paper celebrates the progress that has been made in gender and management research over the last 25 years and outlines some current challenges faced. The British Journal of Management has disseminated many of the key debates, from empirical and theoretical work, that have helped to both frame and reflect developments in the fieldand this paper charts some of this diverse terrain. Challenges include current conceptualizations that gender issues have been 'solved' with a tendency towards 'gender denial' in understandings of work based disadvantage. Future areas of research are identified including the need to continue to monitor and publicize gender difference; to clarify and conceptualize emerging gendered hierarchies and new forms of gendered power; and to reveal hidden, gendered practices and processes currently concealed within norms, customs and values.
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Structured Abstract PurposeThis paper examines Generation Y, potential graduate entrants to UK retailing, in respect of their job experiences, career perceptions and initial employment expectations.
Design, methodology, approachUtilising qualitative research methods, an exploratory study was undertaken with 33 students (all of whom fell into the category of Generation Y) from two UK universities.
FindingsThe study found that many of the propositions contained within the Generation Y literature were reflected among participants in relation to their future career and lifestyle aspirations. This points to the need for retailers to carefully manage graduate expectations and experiences to ensure commitment to the sector.
Research Limitations/implicationsBeing an exploratory study, the results are not genralisable to the wider population. The findings frame a future longitudinal study on the retail careers of Generation Y graduates as they move from the anticipation to the encounter stage of their career development. This will seek to further explore the implications of Generation Y values, including those relating to diversity and equality which were not raised as an issue in this preliminary study.
Originality/ValueThe findings of this research contribute to our knowledge of the career aspirations of Generation Y. It indicates to retailers some of the future recruitment and HR practices they might adopt to meet the needs of this generation of employees.
Consumer complaint behaviour has been the topic of much academic
research. Aims to contribute to this process empirically by
investigating post purchase dissatisfaction levels of consumers of
domestic and major electrical appliances. The findings show that
electrical goods generate a high ratio of public to private complaints.
The nature, complexity, life expectancy and price of the product are
factors causing a high public action ratio; smaller, inexpensive
electrical goods generated the fewest complaints. Furthermore, consumer
dissatisfaction was seen to intensify as they sought redress, owing to
poor customer service levels of electrical retailers.
The number of students in higher education has risen sharply in recent years, and an increasing proportion of students combine paid employment with university life. In a review of studies which have investigated the relationship between 'earning and learning', it is noted that the overall focus to date has been on the negative impact of combining these roles. This suggests that term-time employment leads to poorer adjustment to university life in terms of academic performance, social inclusion and psychological well-being. However, we suggest that methodological problems are evident which make it difficult to draw firm and generalizable conclusions regarding the interrelationship between university life and part-time employment roles. The paper suggests that a psychological transactional approach focusing on both positive and negative outcomes of role interrelationships could be adopted to more accurately inform universities, student bodies and employers of optimal ways of combining study and employment.
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