This study tests the influence of servant leadership on 2 group climates, employee attitudes, and organizational citizenship behavior. Results from a sample of 815 employees and 123 immediate supervisors revealed that commitment to the supervisor, self-efficacy, procedural justice climate, and service climate partially mediated the relationship between servant leadership and organizational citizenship behavior. Cross-level interaction results revealed that procedural justice climate and positive service climate amplified the influence of commitment to the supervisor on organizational citizenship behavior. Implications of these results for theory and practice and directions for future research are discussed.

Although visibility has become a popular buzzword in the supply chain literature it remains an ill-defined and poorly understood concept. It is assumed that if companies across supply chains have visibility of demand, inventory levels, processes, etc., that organizational performance improves. This research explores the antecedents of high levels of supply chain visibility from a resource-based theory perspective across five different external supply chain linkages. We find that the level of visibility across these linkages differs considerably based on various contributing factors which are both technology and non-technology based. Using resource-based theory, we identify those factors that can give a sustainable competitive advantage to a supply chain linkage through a ''distinctive'' or high level of visibility. #

SummaryAlthough there have been recent theoretical advances in what is increasingly being recognized as authentic leadership, research testing possible mediating processes and the impact on grouplevel outcomes has not received attention. To help address this need, this study examined at the group level of analysis the role that collective psychological capital and trust may play in the relationship between authentic leadership and work groups' desired outcomes. Utilizing 146 intact groups from a large financial institution, the results indicated a significant relationship between both their collective psychological capital and trust with their grouplevel performance and citizenship behavior. These two variables were also found to mediate the relationship between authentic leadership and the desired group outcomes, even when controlling for transformational leadership. Implications for future research and practice conclude the paper.

PurposeThe objective of this study is to explore the types of innovation that are predominant in UK SMEs, whether they are predominantly radical or incremental, and to investigate the impact of these innovations on performance.Design/methodology/approachA web‐based survey instrument was used to administer survey questionnaires to a sample of UK SMEs in manufacturing, engineering, electronics, information technology and telecommunications industries. The response rate was 13.8 percent. Relevant statistical analytical techniques including regression for analysis was then used.FindingsIt is found that the SMEs tend to focus more on incremental than radical innovations and that this focus is related to growth in sales turnover.Practical implicationsIt is not such a bad idea for SMEs, particularly those operating in high technological industries, to focus on incremental innovations as these are actually related positively to sales turnover growth.Originality/valueAn investigation of the types of innovation that SMEs pursue is pioneering in the field as previous studies of this type have been based on large firms. The contention that the raison d'etre of SMEs is to develop radical innovations is not supported empirically, at least for the sample of SMEs. In addition, it is found that the age of an SME is not related to its focus on either incremental or radical innovation. These are the contributions of this paper.

PurposeThe purpose of this study is to investigate the different types of innovation that are predominant in companies in the UK services sector, the degree of innovativeness, the practices associated with the pursuit of innovation and their relationship with company performance.Design/methodology/approachThe empirical phase of the study was conducted using a two‐stage process initiated by interviews and completed with mail surveys. Interviews were held with six senior executives of leading service companies in the UK. 214 senior managers of UK service companies were surveyed. The response rate was 47 per cent. Relevant statistical analytical techniques including regressions were used to analyse the data.FindingsProduct innovations are emphasized more in telecommunications and financial sectors than in transport and retail sectors while service innovations are emphasized more in retail and transport sectors. Radical and incremental innovations were found to be related to innovation performance. Radical innovations were also found to be related to innovation management practices.Practical implicationsService companies need to pursue radical, me‐too and incremental innovations. Formal practices and processes must not be limited to the pursuit of radical innovations. Service companies must also recognize the pursuit of incremental innovations formally in their innovation strategies and define formal process for implementing these types of innovation.Originality/valueThe finding that formal practices are set up to foster the development of radical innovations in spite of the fact that both me‐too and incremental innovations are also related to innovation performance represents an interesting contribution. Applying a framework that was based on the development of new products and innovations in the manufacturing context to the service context represents a contribution to the extant literature. Finally, investigating the link between innovation types, innovativeness, management practices and innovation performance in service companies is pioneering.

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PurposeThe issue of manufacturing flexibility has been widely discussed in the literature. One major area of focus has been the development of taxonomies for flexibility. This paper aims to review the contributions in this area and to propose a new classification and a framework for analysing flexibility in manufacturing companies.Design/methodology/approachThe study adopts a case study methodology approach. The framework proposed is used to analyse the implementation of flexibility in four UK manufacturing plants in four major industrial sectors: electronics, process, household and general goods and food.FindingsFrom the empirical analysis, various enablers of flexibility are identified. These are classified into three broad sources of flexibility namely fundamental enablers, indirect enablers and generic enablers as well as flexibility avoidance strategies referred to as flexibility evaders.Practical implicationsThe implication is that a mix of flexibility solutions rather than a single solution may be the most appropriate way for delivering flexibility in an organisation. However, the drivers of the need for flexibility have to be correctly identified in order to determine the best solutions for delivering system flexibility.Originality/valueThe development of a refined framework for analysing manufacturing flexibility as well as the identification of various enablers of strategic flexibility are the major contributions of this paper.

In this study, we use blended theoretical arguments from resource dependence theory, social capital theory, and the knowledge‐based view to posit that supply chain partner innovativeness enhances a firm's innovation strategy which in turn positively influences innovation performance. In addition, we argue that the effect of supply chain partner innovativeness on product innovation strategy could be further enhanced by innovation climate and having strategic relationships with key supply chain partners. Using data collected from 207 manufacturing firms in Australia, the findings show that key supply chain partner innovativeness has a positive effect on product innovation strategy. Further, the effect of supply chain partner innovativeness on innovation strategy is enhanced when firms have stronger strategic relationships with their key supply chain partners. Finally, we find that the joint influence of innovation climate and strategic relationships with key supply chain partners enhances the effect of supply chain partner innovativeness on innovation strategy. The theoretical and practical implications of the study are discussed.