The research aims to discuss how to employ the strategic behaviors of (participatory behavior, transformational behavior, procedural behavior) in planning scenarios through its stages represented in (defining basic factors, predicting future scenarios, forming scenarios, and detailing scenarios), as the research problem indicated the existence of Weakness in how strategic behaviors are used in scenarios planning, and therefore the importance of research has been to try to enhance knowledge in this field to suggest solutions to address the problem related to it. In order to achieve the goals of the research, the descriptive approach was adopted, as a questionnaire was designed based on a number of indicators and ready criteria, which were distributed on the strength of (127) individuals from the Asiacell Communications Company, and after data processing using the program (SPSS.V21), was Reaching several results that confirmed the importance of the role that strategic behaviors play in scenarios planning, and accordingly it was recommended that a mechanism be established to enhance coordination between senior management and human resources in order to unify their strategic behaviors, and to invest their results in providing the inputs on which to base scenarios planning .
The research aims to explicit the role of Strategic Recovery of Service (SRS). It relies on how organizations response to the failure of provided services and seeks to reduce the level of failure in order to gain the beneficiaries' confidence, satisfaction and loyalty. The research problem is not paying enough attention to (SRS) dimensions, compensation-distributive justice, speed of recovery-procedural justice, and apologyinitiation -interactional justice, through dealing with some issues regarding to employees' stratification, productivity, and quality of outputs. The importance of research stems from highlighting the weaknesses and implications of not take into consideration (SRS) dimensions in an administrative workplace. The (Checklist) was employed to check the extent of application of (SRS) dimensions at some departments within the Presidency of the University of Baghdad. The current layout of the researched organization does not achieve the required convergence among departments to complete their assigned tasks in time and reduce overall efforts and costs.
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