ABSTRAK RSUD Dr. Achmad Darwis merupakan rumah sakit Kelas C di Kabupaten Lima Puluh Kota yang telah ditetapkan sebagai PPK BLUD. Setelah empat tahun proses pengembangan, masih terdapat keluhan pasien yang ditemukan bahwa masih kurangnya pelayanan, salah satunya pelayanan rawat jalan, diantaranya proses pendaftaran yang rumit dan lama, dokter yang sering terlambat masuk. Tujuan penelitian ini untuk menganalisis pengaruh faktor kualitas pelayanan terhadap kepuasan pasien rawat jalan di RSUD Dr. Achmad Darwis. Penelitian ini menggunakan metode campuran model sequential explanatory, yaitu dengan menggabungkan penelitian kuantitatif dan penelitian kualitatif. Secara berurutan. Teknik sampel secara purposive sampling, sebanyak 110 sampel. Hasil penelitian menunjukkan sebagian besar responden menyatakan puas pada pelayanan perawat di poliklinik rawat jalan, apotik dan pelayanan dokter. Sedangkan untuk pelayanan diloket pendaftaran serta sarana prasarana di poliklinik rawat jalan sebagian besar responden menyatakan kurang puas. Dari hasil wawancara mendalam faktor penyebab permasalahan, diantaranya pelayanan di loket pendaftaran yang lama, keterlambatan kedatangan dokter di poliklinik dan kenyamanan di ruang tunggu. Dari penelitian ini dapat disimpulkan bahwa terdapat hubungan yang signifikan antara keandalan, ketanggapan, keyakinan, empati dan bukti fisik dengan kepuasan pasien di Poliklinik rawat jalan RSUD Dr. Achmad Darwis. Variabel yang paling berpengaruh adalah kualitas pelayanan perawat. Saran perbaikan lebih ditujukan terhadap peningkatan sistem pelayanan di poliklinik rawat jalan dan peningkatan kualitas dan kuantitas SDM serta renovasi gedung pelayanan di poliklinik rawat jalan. Kata Kunci: kepuasan; kualitas pelayanan; rawat jalan ABSTRACT Regional Public Hospitalof Dr. Achmad Darwis is the hospital with C class in Lima Puluh Kota. It has been set as Regional Public Service Systemof Financial Management Institution. After four years of development process, still many complaints finding that still lock of service, one of them outpatient cervice. The purpose of this research to analyze the effect of quality factor about outpatient satisfaction at Regional Public Hospital of Dr. Achmad Darwis. This research use mix method sequential explanatory model, by combine design of qualitative research and quantitative research sequentially. The sample technique ispurposive sampling, as many as 110 samples. The result of the research show almost of responden said satisfied on nursing service in outpatient polyclinic, pharmacies and doctor service. While to service in registration counters also infrastucture in outpatient polyclinic almost of responden said less satisfied. Base on deep interview get the result factors of the problem, which is service problem and comfort on the reception area in registration counter, polyclinic and pharmacies. From the research can be concluded that: There are significants relationship between reliability, responsiveness, assurance, empathy and tangible with patient satisfaction in outpatie...
Purpose: Health care equipment international trade could serve a new strategic revenue for Indonesia. Since its implementation in 2015, AFTA has been a very strategic issue in creating export opportunities for its member countries. One of the sectors that becomes a priority for ASEAN integration is in the field of medical devices which is regulated in the ASEAN Medical Device Directive (AMDD) policy. Indonesia itself has officially ratified AMDD policy since 2018, but Indonesia will have been facing the problem of quality, innovation and diversification of medical devices. This study examines the competitiveness opportunities for domestic medical devices in ASEAN Free Trade Area. Method: This study used a qualitative method where information was obtained from in-depth interviews and document review. The informants came from policy makers, implementing officers, and stakeholders. Results: Indonesia has harmonized 26 out of 31 standards mandated by AMDD. Conformity assessment bodies in Indonesia that have been certified by the National Accreditation Committee have received international recognition. Indonesia has many potential exporting innovative medical devices to ASEAN countries. Fulfillment of medical devices is carried out through compulsory licensing and parallel import mechanism.
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