Abstract-In current business scenarios, the workforce in Malaysia has often called to acquire core competencies and maintain their competitiveness in a global market. Further, with the implementation of various policies pertinent to employment including the retirement age and minimum wages, the workplace is no more a pleasant place. Workers need to be more innovative, creative and talented to sustain employment. For such reasons, this paper attempts to examine the relationship between quality of work life and organizational support in insurance industry. The results showed that satisfaction with the job (M=3.68); successful people, directed or influenced by its own commitment to achieve organizational goals (M=3.55); know and understand the policies and processes to do their job better (M=3.54). These results are important because it show the relationships between job satisfaction and organizational support are intertwined and closely related to organization performance. This paper proposed practical solutions that help management or decision-makers to highlight the most influential factors in the development of their organization.Index Terms-Organizational support, quality of work life, job satisfaction, insurance industry.
Abstract-Benchmarking of online social network is a tool for continuous improvement in an organizational setting. This study examines the underline practice of online social network in benchmarking the practice in small and medium scale enterprises in Malaysia. The study employed qualitative approach by interviewing small and medium enterprise owners. The result indicate there are changes in performance by adopting benchmarking for service delivery that result from using new medium. It also implied that benchmarking approach can lead to new innovation through the exchange of information in a secured business environment with a significant effect on the financial well-being of the business. The regulators are most significant in benchmarking to reduce the competitive behavior among the business of the same character. The limitation of this study is small sample size. Therefore, future study can be conducted using survey method and also by increasing the sample size.Index Terms-Benchmarking, online social networking, small and medium enterprises.
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