This study introduced an extension of importance-performance analysis by further including the performance of competitors. It demonstrated its value by applying it to a national sample of fee-for-service health care users. This study found that inappropriate strategies may result from importance-performance analysis that excludes a dimension of competition. In particular, the two attributes, availability of both physicians and emergency services, were found to be "high" on importance and "good" on fee-for-service performance. From the basic classic importance-performance approach, a relatively passive strategy would be recommended for each of these attributes. When also considering competition, however, a more appropriate, vigorous strategy of head-to-head competition clearly emerges.
Introduces a framework for conceptualizing consumers′ complaints about
different service attributes. Depending on where different attributes
are found in the complaint intensity outcome grid, different strategies
are suggested. The strategies range from a very aggressive
immediate‐focus strategy to a very passive continue‐on‐present‐course
strategy. Uses student complaint data to demonstrate the value of the
framework.
This study uses a national longitudinal sample of women to examine variations in the likelihood of entering, staying, and reentering self-employment by level of educational attainment. The study found that each likelihood increased with increasing levels of education. This finding supports the notion that less-educated women may face financial or human capital constraints which limit their business pursuits. The study also identified to what extent differences in each likelihood contributed to the overall difference in the likelihood of being self-employed between more- and less-educated women. Of the three, differences in the likelihood of entry accounted for most of the overall difference in the likelihood of being self-employed between the more and less educated.
This study uses data from the Mature Women's Cohort of the National Longitudinal Survey of Labor Market Experience (NLSLME). The sample (n=1,412) comprises self‐employed, wage‐earning, and nonemployed women whose cumulative employment is measured by employment status between 1976 and 1995 and whose health status was measured in 1976 and in 1995. Three multivariate regression models, one for each type of employment status, are used to control for sociodemographic and for other factors thought to influence health status in 1995, including health status in 1976. The study finds that unemployment resulted in a significantly negative health status in 1995 compared to women of similar age, while the effect of working for wages results in significantly positive health relative to women of similar age. Self‐employment had no statistically significant effect on health status in 1995, thus indicating that the health of the self‐employed, while better than that of the nonemployed, substantially was worse than that of wage earners.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.