إستراتیجیات إدارة الانطباع وأداء العاملین بالفنادق: هل توجد علاقة؟

Abstract

The purpose of this study was to understand the relationship between the impression management behavior and the employee performance at hotels. Thus, the study included supervisor-focused IM, self-focused IM. The study included ingratiation, exemplification, intimidation, supplication and selfpromotion as impression management strategies. A Convenience sample of 20 five-star hotels in Cairo was chosen for the study. A questionnaire forms were distributed to 420 employees. 362 questionnaire forms were received representing a response rate of 86.2%. The results indicated that there is no significant effect between impression management and employees performance.