Abstract:Citizen-driven platforms for enhancing local public services have been adopted in several countries like the UK and Switzerland. Local governments use data collected from these platforms to solve reported issues. Data can also be used by governments for data-driven decision-making and to improve the operation of the platforms themselves. In particular, as citizen reports become increasingly popular, there is a need to handle them more efficiently. In this paper, we present an analysis of ZüriWieNeu, a map-base… Show more
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