Zakat Management Formulation: Improving the Quality of Management with a Quality Assurance approach

Abstract

The rapid growth of zakat institutions in Indonesia is not accompanied by amil zakat's performance, which has a low impact on realizing the collection and distribution of ZIS funds. Under these conditions, a new formulation is needed in the management of zakat. This paper aims to develop the concept of zakat management with a quality assurance approach. The findings in the study reveal that quality assurance in zakat institutions as a form of the quality system includes standardization of management, as a measure of amil performance, the process is carried out systematically and consistency, quality orientation, has a work culture, there is an increase in the results of zakat management. The concept of quality assurance forms zakat management activities' functionalization to make it easier for amil and staff to understand zakat management implementation. Besides that, it also forms 1) strengthening zakat management regulations that impact amil compliance in managing zakat and muzakki compliance in paying zakat to BAZNAS, 2) Adopting quality management, which consists of planning, organizing, implementing, and controlling, 3) Quality Assurance leads to the professionalism that pays attention to work processes that are systematic, consistent, and following applicable work procedures and procedures. Thus a management system is formed, an organizational structure effectively and efficiently, a professional amil and staff, a reporting system, a monitoring system, an evaluation system, and a quality assurance system

Revitalising The Regulation of Zakat Institutions in Indonesia to Achieve Economic Justice

“…In Zainuddin's research (Zainidin, 2018) on the juridical analysis of the fulfilment of the socio-economic rights of the poor through zakat in the perspective of justice, concludes that zakat regulations need to be regulated by the state, in order to increase the effectiveness and efficiency of services in the management of zakat, and increase the benefits of zakat to create community welfare and justice. (Fasiha, 2022) The effectiveness and efficiency of zakat management in Indonesia requires legal certainty and clarity of regulations governing it. (Mujiatun, 2018) In addition, this zakat regulation is raised in an effort to publish zakat management, which is based on the principles of sharia, trustworthiness, benefit, justice, legal certainty, integration, and accountability.…”

“…Meanwhile, BAZNAS as a zakat amil needs to improve the credibility and professionality quality of human resources in BAZNAS. (Rozaan et al, 2023) (Fasiha, 2022) In an effort to understand legal products, it is necessary to study how the law came about, to know the reasons that led to the existence of the law. Thus, it is possible to understand the purpose of the law and the flow that is the basis of the law.…”

Identifying Public Value of Zakat Management Organizations: A Review of Muzaki's Perception

“…The improvement of service quality among zakat managing organizations is expected to improve muzaki's interest in distributing zakat to institution (Abd. Wahab et al, 2017;Basir et al, 2017;Fasiha, 2022). The muzaki's interest in paying zakat to the institution can be improved through, among others, using technology that facilitates access and payment (Bin-Nashwan, 2021;Wahab & Rahman, 2012).…”

Zakat Management Improvement Strategy Efforts to Maintain Muzakki Trust

“…This is very clear and clearly stated in the Qur'an and As-Sunnah. Zakat is a financial obligation taken from every Muslim individual who has fulfilled his nishab and then handed over to the poor who belong to the mustahiq group (Fasiha & Abdullah, 2022). Those who take it are the legitimate rulers or governments according to shari'ah through people called the Qur'an as Al Amilina 'alaiha ('amil zakat), namely those who take care of zakat affairs, collect, guard, distribute, and count them (Qardhawi, 2001).…”